Has anyone had a horrible dealings with this company?
I ordered an ultra reef fixture assembly from this company in early Febuary and was told it would be about 15 days before it would ship. I order a fixture 2 x 250 watt Metal halide with 2 x 55 watt pc lamps, Moon lights and dual cooling fans. My assembly took 45 days to get built and shipped. When I recieved the assembly it was all smashed to bits on both end caps they did not ship my legs I had paid for so I called the company and was givin the run around and they finally, shipped me 2 new endcaps that were not drilled for cords or switches, a new fan for 1 side, (they forgot to add replacment wire nuts so I could change the end caps) and the missing legs, The ballast came 5 days late. I go to install the replacment parts (remember I just paid 714.00 for this unit) and I have to spend a few hours of my time to install parts now and when I go to assemble it I notice the endcap that was busted to pieces would not fit do to the inner light relector was cut 2.5 inches to long. So being a mechanical person that I am, This unit could not have been damaged in shipping but was actually broken when they assembled it and boxed it for shipping to me and the had to know to was broken before shipping. So since I had just sold my lighting set up and would now have a reef with no lights I had to bent and roll over the inner refector on the end to install it. I attempt to install the bulbs and due to there mismarking and installing of reflector I broke 2 pc bulbs. Now I am really upset!!!! So I just installed the hqi bulbs and run only those (this is now a friday night and I have no lights for my reef) I turn the lights and run them for approx 4 hours and 1 hqi bulb goes out.... I turn off the fixture for an hour to cool and turn it back on and it is working again. 4 hours later the same bulb goes out again. So I let it cool down and swap cords on the ballast and start the lights again( both are now working), $ hours later the opposite bulb goes out. Now I am fumed!!!! I call the company and comly explain the whole issue and had to demand a new fixture. They said it would be another 40 days... I told them I would mail there assembly back and I am expecting a FULL REFUND and they agreed. I had thrown away the huge box that it was shipped in (Can't keep boxes that size in a condowith little room). So I ordered a new fixture from LFS and recieved it in 7 days with no issues. So I box up the fixture for return using styro foam and send (at my expence $90.00) and
I ordered an ultra reef fixture assembly from this company in early Febuary and was told it would be about 15 days before it would ship. I order a fixture 2 x 250 watt Metal halide with 2 x 55 watt pc lamps, Moon lights and dual cooling fans. My assembly took 45 days to get built and shipped. When I recieved the assembly it was all smashed to bits on both end caps they did not ship my legs I had paid for so I called the company and was givin the run around and they finally, shipped me 2 new endcaps that were not drilled for cords or switches, a new fan for 1 side, (they forgot to add replacment wire nuts so I could change the end caps) and the missing legs, The ballast came 5 days late. I go to install the replacment parts (remember I just paid 714.00 for this unit) and I have to spend a few hours of my time to install parts now and when I go to assemble it I notice the endcap that was busted to pieces would not fit do to the inner light relector was cut 2.5 inches to long. So being a mechanical person that I am, This unit could not have been damaged in shipping but was actually broken when they assembled it and boxed it for shipping to me and the had to know to was broken before shipping. So since I had just sold my lighting set up and would now have a reef with no lights I had to bent and roll over the inner refector on the end to install it. I attempt to install the bulbs and due to there mismarking and installing of reflector I broke 2 pc bulbs. Now I am really upset!!!! So I just installed the hqi bulbs and run only those (this is now a friday night and I have no lights for my reef) I turn the lights and run them for approx 4 hours and 1 hqi bulb goes out.... I turn off the fixture for an hour to cool and turn it back on and it is working again. 4 hours later the same bulb goes out again. So I let it cool down and swap cords on the ballast and start the lights again( both are now working), $ hours later the opposite bulb goes out. Now I am fumed!!!! I call the company and comly explain the whole issue and had to demand a new fixture. They said it would be another 40 days... I told them I would mail there assembly back and I am expecting a FULL REFUND and they agreed. I had thrown away the huge box that it was shipped in (Can't keep boxes that size in a condowith little room). So I ordered a new fixture from LFS and recieved it in 7 days with no issues. So I box up the fixture for return using styro foam and send (at my expence $90.00) and
