Cool New Reef Store in SF
- Thread starter Ryan
- Start date
radiolunatic
New member
OK,
The address is 2443 Lombard Street, SF, CA 94123
phone: 415-346-3222
I am not sure the whole week store hours, but yesterday till 7:30PM. Call them first and talk to Kevin Huang or Jordan Kashansky on the store hours.
The address is 2443 Lombard Street, SF, CA 94123
phone: 415-346-3222
I am not sure the whole week store hours, but yesterday till 7:30PM. Call them first and talk to Kevin Huang or Jordan Kashansky on the store hours.
Hmm just went to the store on lombard. Pretty clean , not a whole lot. But customer service could be better. Freaking got a lecture on credit card signatures!!! I mean come on you want my business or what? I really regret making the purchase of some clown gobies after the treatment I got. I mean really, if your serving clients in the Marina district, I'd expect better service. I think Jordan was the one who rang me up. Anyway needless to say I won't be returning to that place.
sfsuphysics
Active member
Well Andy isn't from that area, but the Marina district is a more wealthy part of SF, and it's not a matter of thinking you're better, but it's quite often seen those with money will get better service. You don't want to cheese off your lunch ticket.
It's kind of like expecting a quality store that treats you right if you go down Rodeo Drive in Beverly Hills.
It's kind of like expecting a quality store that treats you right if you go down Rodeo Drive in Beverly Hills.
I stopped by a few days ago after work, dressed like I work on a tugboat on a construction site. Basically, some days I'm mistaken for a homeless bum...
I got great service and they seemed very friendly. I was very impressed with their attention to cleanliness and animal health.
After all the griping on these boards, you'd think people would be applauding.
I got great service and they seemed very friendly. I was very impressed with their attention to cleanliness and animal health.
After all the griping on these boards, you'd think people would be applauding.
Here's my $0.02:
I stopped by Fish, Fish and More Fish last Friday, really wanting to like the place.
My first impression was that it was small, but really well done for what they set out to do. From the name, one can obviously imply that coral is not the highest priority and that seemed to be the case.
The tank in the front window was obviously young, but well aquascaped. They have a pretty good selection of fish, which all seemed healthy (I wasn't looking to buy any fish, so I didn't give them the closest inspection). They seemed to have a so so selection of softies and very few SPS. I saw a small colony of green slimer and a couple of brown SPS, but that was it. My impression is that this is a good store for FO types, but not really a place to buy coral unless you are just starting out.
The most striking thing about my visit though, was the customer service. I was the only customer there the whole time. I was probably in the store for five minutes before I could even make eye contact with the guy who was cleaning tanks there. When he did look, I said Hi and he nodded and went back to cleaning (lots of diatoms). After a few minutes, another person emerged from the back. Astoundingly, though, he seemed just as uninterested in the only customer in the store. I asked a few questions, got a few short answers and got the distinct impression that they didn't care if I came back again or not. Very chilly.
From the business cards on the front counter, it seemed as if these guys weren't employees, but the two owners of the store. These werent indifferent teenage employeees, like the video game playing kid mentioned earlier, but owners that should be trying to build rapport with new customers. I asked enough questions and expressed enough interest that I should have been easy to distinguish from a Lombard Street lookie loo that just stumbled into the store. Are these guys just not "people" people? I just can't imaging not trying a little harder if I had just sunk so much money into a new business enterprise and was hoping to survive in a tough marketplace.
Did I miss something?
I stopped by Fish, Fish and More Fish last Friday, really wanting to like the place.
My first impression was that it was small, but really well done for what they set out to do. From the name, one can obviously imply that coral is not the highest priority and that seemed to be the case.
The tank in the front window was obviously young, but well aquascaped. They have a pretty good selection of fish, which all seemed healthy (I wasn't looking to buy any fish, so I didn't give them the closest inspection). They seemed to have a so so selection of softies and very few SPS. I saw a small colony of green slimer and a couple of brown SPS, but that was it. My impression is that this is a good store for FO types, but not really a place to buy coral unless you are just starting out.
The most striking thing about my visit though, was the customer service. I was the only customer there the whole time. I was probably in the store for five minutes before I could even make eye contact with the guy who was cleaning tanks there. When he did look, I said Hi and he nodded and went back to cleaning (lots of diatoms). After a few minutes, another person emerged from the back. Astoundingly, though, he seemed just as uninterested in the only customer in the store. I asked a few questions, got a few short answers and got the distinct impression that they didn't care if I came back again or not. Very chilly.
From the business cards on the front counter, it seemed as if these guys weren't employees, but the two owners of the store. These werent indifferent teenage employeees, like the video game playing kid mentioned earlier, but owners that should be trying to build rapport with new customers. I asked enough questions and expressed enough interest that I should have been easy to distinguish from a Lombard Street lookie loo that just stumbled into the store. Are these guys just not "people" people? I just can't imaging not trying a little harder if I had just sunk so much money into a new business enterprise and was hoping to survive in a tough marketplace.
Did I miss something?
