Ugh, I am sorry. I had this skimmer for about a year until I just got plain fed up with it. If you can I would suggest returning it and replacing it with a better HOB skimmer. With that said the CSS can function, but it takes quite a bit of patience and a very slight touch when tuning it. I always has the valve from the pump wide open, maybe not all the way during break in though. Very slight adjustments in the red knob make dramatic changes in the skimming. If you keep this skimmer I would suggest making a mark on the pipe with the red knob with a permanent marker so when you decide to fiddle with it and it goes nuts you can easily get back to the previous "semi-sweet" spot. Good Luck!