customer service email response?

[jmaneyapanda]

Hello:

I have sent an email to customer service regarding an order I have placed and have not heard a response yet. Is there a better way to contact you? I would like to have my concern resolved. Thanks.

 

[dfs/la2]

jmaneyapanda,

You are able to contact us at 1-800-334-3699 any day between 7:30am and 10:00pm CST. We will be happy to assist you with any of your questions or concerns regarding the issue. Any emails that are sent are addressed within 24 hours of receiving them. If you would like to PM your customer information or order number we will be happy to assist you.

You are a valued customer and we look forward to hearing from you in the future.

If we can be of any additional assistance, please feel free to contact our Live Aquaria Department at 1-800-334-3699 or via email at customerservice@liveaquaria.com and we will be happy to answer any questions you may have.

Sincerely,

Joyce F.
LiveAquaria.com

 

[jmaneyapanda]

I sent a PM to you. Thanks.

 

[dfs/la2]

Thank you for your post. We have sent you a PM in regards to your order inquiry. Please contact us at your earliest convenience at 1-800-334-3699 (8am-10pm CST) or email us at CustomerService@LiveAquaria.com should you have any other questions about your order. We will be happy to assist you.

Michelle H.
Drs. Foster and Smith
Live Aquaria