Customer Service

risika67

New member
Just thought I'd post a little something. I had a horrible experience with ordering a light fixture though them. The only thing that made it good was the people I got to talk to. They were all so friendly and helpful. I only had one person who was ,in shipping, who thought it was funny that my product I requested Saturday shipping (after already waiting 2 weeks) was shipped regular on a holiday weekend.

I just got a call about three weeks later from them, making sure I was happy and everything was working right this time. Now that is great customer service! Thanks!!! At first I wasn't sure I'd order though you again, now I know that I will. Definatly a great company.
 
Risika67,

Thank you for taking the time to compliment our company and customer service. We take pride in the friendly service our phone agents extend to our valuable customers. We apologize for any inconvenience you may have experienced regarding your order and we appreciate you giving us the opportunity to make things right. We look forward to doing business with you again.

Sincerely,

Sue B.
Customer Care Supervisors
Drs. Foster & Smith
 
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