Good evening Premium Aquatics,
Since your Online store is closed right now and for the weekend, I just wanted to bring to your attention, that my new Trigger Systems Emerald 34 Sump was delivered damaged by UPS on Friday evening.
When I inspected and opened the box that contained my new Trigger sump, I found extensive damage to the left front corner of the sump bottom flooring. In total, there were five small factures to the corner flooring. After further investigation, I think the cause of the damage, was that the acrylic cover from Section 1 of the sump where the filter sock area is, the acrylic cover was loose during shipment, which caused the acrylic cover to bounce around in transit, thus causing damage to my new sump.
I'm going to also send a few pictures of the damage area of the sump
I'll contact you first thing on Monday morning to have my damaged sump returned to you as will as sending me a replacement sump.
In order to prevent this from happening in the future and prior to shipping out sumps to your customers, all components that could potentially become loose during shipment, those items should be bubble wrapped to prevent damage.
Just to let you know, I also ordered the new Nyos Quantum 160 protein skimmer, which I inspected and everything checked out ok for my Nyos skimmer.
Even though I'm extremely disappointed my Trigger system Emerald Sump arrived damaged, this is the first time any of my orders from Premium Aquatics arrived damaged. I've been ordering from Premium Aquatics for years and this was bound to happen at some point.
Thanks,
Mr. Rose
Since your Online store is closed right now and for the weekend, I just wanted to bring to your attention, that my new Trigger Systems Emerald 34 Sump was delivered damaged by UPS on Friday evening.
When I inspected and opened the box that contained my new Trigger sump, I found extensive damage to the left front corner of the sump bottom flooring. In total, there were five small factures to the corner flooring. After further investigation, I think the cause of the damage, was that the acrylic cover from Section 1 of the sump where the filter sock area is, the acrylic cover was loose during shipment, which caused the acrylic cover to bounce around in transit, thus causing damage to my new sump.
I'm going to also send a few pictures of the damage area of the sump
I'll contact you first thing on Monday morning to have my damaged sump returned to you as will as sending me a replacement sump.
In order to prevent this from happening in the future and prior to shipping out sumps to your customers, all components that could potentially become loose during shipment, those items should be bubble wrapped to prevent damage.
Just to let you know, I also ordered the new Nyos Quantum 160 protein skimmer, which I inspected and everything checked out ok for my Nyos skimmer.
Even though I'm extremely disappointed my Trigger system Emerald Sump arrived damaged, this is the first time any of my orders from Premium Aquatics arrived damaged. I've been ordering from Premium Aquatics for years and this was bound to happen at some point.
Thanks,
Mr. Rose
Yes they do have great customer service, one should never worry when ordering from them for sure!
