Dead fish due to shipping and what you guaranty covers

[TBone303]

I understand the you guys guaranty the fish but what about the shipping costs. I will have 30.00 in dead fish and 34.00 in shipping.

Thanks

Tony

 

[dfs/la2]

TBone303,

Thank you for your post. We sincerely apologize for the loss of your fish. In regards to your question on refunding shipping costs, whenever a customer experiences a complete loss of the items on their order, we will credit for both the specimens and shipping charges.

If you have not done so already, we ask that you please PM or contact us with your customer and order information so that we can compensate you for the order. You may also contact us at 1-800-334-3699 or via email at customerservice@liveaquaria.com, and we will be happy to assist you.

Mike S.
LiveAquaria
Drs. Foster and Smith