Dead or Stressed out Zoos?

[RevHtree]

Yep there dead. Sry.

 

[FormulatedFire]

this is the same thing that happened with my order from you mr coral......the best thing to do would be to cut the dead ones off and try to salvage anyones that look remotely healthy

 

[MRCORAL]

Theres nothing alive that is the issue. Formulated why did you not PM me? Send me a PM.

Thanks everyone for all your help.

Should I give it still until Sat? The one rock is gone no polyps the other as you can see is a eye sore in the tank.

 

[zarro]

HI

 

[cowcio]

Hmmm... looks bad for some of them. It looks like you made a very large order, which can sometimes be tricky.

Were the dead ones packaged differently than the ones that made it?

 

[MRCORAL]

Came in the same package not in the same bag of course.

 

[cowcio]

Well... if it were me, I wouldn't be too insistent about getting a refund. Instead, I would tell the seller that I am unhappy and let them know that if they want you to use them again, that they should think about making things right... whether by sending frags or money. Even some kind of store credit would be nice, I'm sure.

 

[MRCORAL]

That is what I have been trying to do. This is what I get back yesterday.

Here it is again, I am considering what to do with the credit, you will know when I’m done considering, credit may or may not count towards the free shipping, I’m not sure how the site does it
Peace,
Miguel

How long do I have to wait? What is there to consider? This is why Im angry. Consider? Get a piece of paper and add 3 numbers there is your refund. This is stalling in my book. I have heard good things about Miguel and I was cool for the longest time but now I'm getting sick of this. I willing to work with him with a refund I know there is risk involved shipping corals but there is no middle ground it seems it his his way or nothing and I better just sit here in from of my computer and just wait for him to consider.

 

[MRCORAL]

So a update. I went ahead and open talking threw paypal. Went back and fourth with some emails with Miguel at fraggle Reef. Come to find out it does not matter what happens if you pay with paypal you are not protected by seller protection only on Ebay purchases not website orders. So after the case was shut Miguel send me a email stating we will go with what paypal agrees to. That is a funny one. So right now I guess I going to get Screwed. I emailed him and he said now I have to talk to his legal department that a funny one. I order coral I get dead coral and now I have to talk to his legal team? I just want what I paid for.

 

[organism]

<a href=showthread.php?s=&postid=7558567#post7558567 target=_blank>Originally posted</a> by MRCORAL
I have heard good things about Miguel and I was cool for the longest time but now I'm getting sick of this.

unfortunately, this is amazingly misleading, this customer was not "cool for the longest time," he was actually as aggressive, abrasive, and threatening as anyone would be starting from the shortest time possible that any shipping issues came to light. as a matter of fact, he has become so aggressive that we have forwarded all of our emails from him to our legal department, who have informed us that any more such emails could be construed as harrassment. I told this customer a few emails ago that I would be glad to work with him, but after any more aggressive, angry, and abusive emails communication would cease, and he calmed down as we started to work towards an acceptable conclusion for both parties. I wanted to "consider" things as an attempt to calm myself down from the situation, and put in the past that this customer had been one of the most abusive people I've met. today I have received the last angry, aggressive, and threatening email from him, and will not be considering this matter further. I am the most amazingly unconfrontational person, and even being in this situation makes me literally sick to my stomach, literally, no food for me today, but this customer has shown that he has absolutely no consideration for us, and we are finished with the situation. I am not a denny's waitress, here to be yelled at for days because of misplaced anger and aggression, and would have loved to satisfactorily resolve the situation for both parties, if I could post some of these emails up I gladly would, they could be much, much more descriptive than I ever could be, and would get the point across wonderfully, but unfortunately I have too much respect for the privacy of any and all customers, so it will just have to be left unshown. this is not how you treat anyone, anyone at all, no matter what the situation, it's not that it's impolite, it's that it's borderline illegal. once again, I apologize, but we can deal with this matter no further, hopefully our customers will understand, most of them know us to be extremely polite and accepting of nearly any situation, but unfortunately, you have to draw the line somewhere

 

[organism]

also, not once was it stated that the customer had to "talk to our legal team," this customer was told that if we received any more aggressive and abusive emails that they would be forwarded to our legal team, who has been forwarded all of his emails, and are tired of seeing them, and we would like to inform our customer that misrepresenting information sent in our emails or inventing things said in emails, such as is being done now, is fraud, please post facts when referring to the situation, so that all parties can be equally informed

 

[MRCORAL]

Are you kidding Miguel don't make these people think I'm threathing you. So At this point Miguel oh well right? I get taken? Nice way to back out of it.

This is the emails I have sent that Miguel has issue with. Mind you this is after 30 emails back and fourth

Miguel, I'm tired of waiting for this. I have gave you enough time to think about it. You are stalling. I just spoke to paypal about this and they told me not to wait on it. I will give you until tonight to come up with a number in a refund not a credit or I will be moving forward with this claim. It is very simple as my account manager stated. I bought live coral and I got dead coral very simple Miguel either give me refund threw paypal for all items dead and missing items or paypal will find in my favor and I will return this order.


Sonny

2nd email today

In a message dated 6/14/2006 2:13:04 PM Eastern Standard Time, miguel@fragglereef.com writes:
Hello Sonny,
As I stated before, I am unable to give you a refund, site credit is all that I’ll be able to do, if this is unacceptable then by all means go through paypal
Peace,
Miguel


What is the number we are talking? I want this thing done.


3rd email

Miguel, what is the Legal department phone number or email. It is funny how you sent me this email after we found out that no matter what you do you will be cover on the website. I would like a number or a email to the legal department.

4th email today
In a message dated 6/14/2006 2:56:42 PM Eastern Standard Time, miguel@fragglereef.com writes:
Hello Sonny,
Oh no no, you don’t understand, I told you no more aggressive and angry or threatening emails or I was done with the situation, then you sent an angry, aggressive, and threatening email, and I am done with the situation, I’m not a denny’s waitress that gets paid to get yelled at by people that are taking out their bad day on them
Peace,
Miguel

Miguel, what do you expect? I want this taken care. Are you going to give me credit now that I found out about paypal rules or are you going to leave me hanging with dead coral?

 

[MRCORAL]

Here is what I want to know are you going to credit me for the dead coral? I want a yes or no to that. Give me answer so I can move on and also if you choose not to give me the credit I would like the legal department emails and phone number so I can talk to them.

Simple Yes or No. This is the problem you never give me a answer you always say you have to think about it.

 

[organism]

I think it's amazingly interesting to note that the email that I sent regarding the legal team has been omitted, whereas the customer's reply is posted. As I stated in the very lengthy reply given at the bottom of page two, the customer was warned that any further abusive emails would result in a cessation of communication, and as I stated, we are finished with this situation. The problem is not that I don't give an answer, the problem is that this customer always pushes for a different answer than the one that was given

 

[MRCORAL]

Yes or no? Why don't you just say it!! What is abusive about that? Come on. Are you going to give me credit for the dead coral or not. What do you mean pushes for a differnet answer? Are you guys follow this?

This is my Point with you. You never email me a response you ride around it. YES OR NO on the credit for the dead coral?

 

[MinibowMatt]

WOW.. too bad to see one unfortunate circumstance come to this. I have opinions, which at this point I will keep to myself. I have to say I just got a shipment from fragglereef, it was great, and I will continue to do business with them... their the best on the net.

 

[organism]

<a href=showthread.php?s=&postid=7560275#post7560275 target=_blank>Originally posted</a> by organism
and as I stated, we are finished with this situation

is about the clearest answer that can be had. I would like to take a moment to point out to any customers of ours that this is certainly not indicative of the way that we would handle any orders where we aren't used as a personal punching bag for nearly a week, and that we thought long and hard on this one before coming to this conclusion, it's unfortunate that difficult decisions must be made sometimes, but we will simply not trade ourselves in as a doormat over misplaced aggression for anyone, that is simply not a good choice for any customer, vendor, or individual to ever make

 

[organism]

thanks much for the kind words Matt, we too feel that it was extremely unfortunate that the situation had to come to such an impasse, but there was simply no way to maintain a hospitable communicative environment

 

[Nagel]

This thread is out of hand. Since all parties have had a chance to post their sides, you will now do this privately, through PM / Email.

Thread Closed.