Me & my brother had went in on an order from liveaquaria exactly 2 weeks ago today. He ordered a good bit of corals & I ordered a velvet multicolor wrasse from the diver's den & also a blue ricordea mushroom.
The wrasse was beautiful, except he did have a bit on his tail. Though that wasn't no biggie & I've got him taken care of. Doing fantastic. My bro's corals were awesome his green flourescent mushrooms came with tons of them on a rock. Probally over 2 dozens.
We soon noticed my blue/green ricordea mushroom wasn't there. So my bro was the one who placed the order so he called them. They said they were sorry & that they didn't have one healthy looking to ship out. BUT, withing the next 12 days they are getting a new shipment in & will have one out to me, no extra shipping. Well I'm think awesome, that is great. I would rather get it late & healthy then on time & unhealthy. So that was kudos for LiveAquaria. Then today he gets this email;
Your LiveAquaria.com order number A2521385 has been cancelled for one of the following reasons:
1. You asked us to cancel your order
2. The items on your order were unavailable within the alloted two week time frame
As you know, availability of aquatic life is dependent upon a number of factors, including weather, seasonal fluctuations in populations, etc.
While we do not have any control over availability of species, we do apologize we could not completely fill your order at this time.
Because it is likely the species you ordered will be available in the near future, we encourage you to place a new order in a week or so for the species you desire.
Thank you for choosing LiveAquaria.com as your source for quality aquatic life, and again, we're sorry that the aquaria you hoped to add to your tank is not currently available.
If you have any questions about our 2-week cancellation policy, please visit the link below or feel free to call us any day of the week from 8 a.m. to 8 p.m CST at 1-800-334-3699. Thank you.
Here is my take on the situation;
1: Tell someone before shipping the order if an item(s) aren't in stock or can't be shipped. I would have gladly chosen something else.
2: If you are going to tell someone your going to get them a healthy one out withing 12 days. Then do so, don't keep someone waiting then tell them it has been cancelled.
I understand that sometimes stock runs out or you don't have one good enough to ship. Which is great not shipping out quality stuff. But come on you can't tell someone your gonna get it out then back out of it. My brother called them just now, but they basically didn't care & said sorry.
The wrasse was beautiful, except he did have a bit on his tail. Though that wasn't no biggie & I've got him taken care of. Doing fantastic. My bro's corals were awesome his green flourescent mushrooms came with tons of them on a rock. Probally over 2 dozens.
We soon noticed my blue/green ricordea mushroom wasn't there. So my bro was the one who placed the order so he called them. They said they were sorry & that they didn't have one healthy looking to ship out. BUT, withing the next 12 days they are getting a new shipment in & will have one out to me, no extra shipping. Well I'm think awesome, that is great. I would rather get it late & healthy then on time & unhealthy. So that was kudos for LiveAquaria. Then today he gets this email;
Your LiveAquaria.com order number A2521385 has been cancelled for one of the following reasons:
1. You asked us to cancel your order
2. The items on your order were unavailable within the alloted two week time frame
As you know, availability of aquatic life is dependent upon a number of factors, including weather, seasonal fluctuations in populations, etc.
While we do not have any control over availability of species, we do apologize we could not completely fill your order at this time.
Because it is likely the species you ordered will be available in the near future, we encourage you to place a new order in a week or so for the species you desire.
Thank you for choosing LiveAquaria.com as your source for quality aquatic life, and again, we're sorry that the aquaria you hoped to add to your tank is not currently available.
If you have any questions about our 2-week cancellation policy, please visit the link below or feel free to call us any day of the week from 8 a.m. to 8 p.m CST at 1-800-334-3699. Thank you.
Here is my take on the situation;
1: Tell someone before shipping the order if an item(s) aren't in stock or can't be shipped. I would have gladly chosen something else.
2: If you are going to tell someone your going to get them a healthy one out withing 12 days. Then do so, don't keep someone waiting then tell them it has been cancelled.
I understand that sometimes stock runs out or you don't have one good enough to ship. Which is great not shipping out quality stuff. But come on you can't tell someone your gonna get it out then back out of it. My brother called them just now, but they basically didn't care & said sorry.
