Difficulty Ordering
- Thread starter dochoot
- Start date
Rockker
New member
I talked to Mark "one of the divers" and he told me they had a couple of fronts go through in the last week or so.
He told me they were going to try to dive tomorrow "Monday" and I should try to call them Tuesday or Wednesday.
I am waiting for my 2nd half of my 55 gallon package and I have no problem waiting. That way I know my stuff is "fresh out the water" and has not been sitting around long.
Trust me, It's worth the wait.
Rockker
He told me they were going to try to dive tomorrow "Monday" and I should try to call them Tuesday or Wednesday.
I am waiting for my 2nd half of my 55 gallon package and I have no problem waiting. That way I know my stuff is "fresh out the water" and has not been sitting around long.
Trust me, It's worth the wait.
Rockker
dwculp
New member
I am sure they would. I was in the same sitation as there was no way for me to get to the airport unless I took a day off from work. I had already planned a day off to get some errands and other things done for Friday the 20th. I called TBS and spoke with Mary on Monday who told me that she was 95% sure they could ship on Friday. Remember that things such as weather and other unknowns can affect the availbility of the rock and shipping. I would just call and talk to them!
By the way, just found a green brain on one of my rocks!!
By the way, just found a green brain on one of my rocks!!
I didn't want to leave a thread left with a negative comment. There was a miscommunication which was rectified and I feel they went out of their way to get me the second half of my shipment which I picked up last night. Stuff looks great. I know, I know, I will try and post a picture.
The high light was getting my 4 and 7 year old girls involved. I opened the main box and put it on a stool so everyone could see. I took out one rock and knocked the entire thing over on the floor. The kids were running around yelling and then my youngest slipped and fell on her butt in the middle of the water on the floor. Needless to say, my wife is very impressed with my new hobby.
The high light was getting my 4 and 7 year old girls involved. I opened the main box and put it on a stool so everyone could see. I took out one rock and knocked the entire thing over on the floor. The kids were running around yelling and then my youngest slipped and fell on her butt in the middle of the water on the floor. Needless to say, my wife is very impressed with my new hobby.
same here. i went through the order form. called since wednesday, and only got an answering machine. but in the previous moday i was able to get through on the phone and talk with mary. very helpful by-the-way. but since then nada...lol. not even emails. not griping, just saying that i am a child with the green light(from mamma) to get that new toy....patience, patience, patience.. i know.
Hey I live in Tampa about 20mins away from TBS and im about to start a reef tank with their rock. Ofcoarse you know we got slammed with the hurricanes and its really slowed them down with these rocks. Patience is definitly the key right now. Their store is only open one day a week and only open for a i think 5hrs (12-5) by the time i got there it was 3 and they were pretty much cleaned out of rock. They cant keep it in the stores right now. I was going to get this thing going a couple months ago, but kinda hangin back a bit cause i know these guys are swamped right now.
Just an update for you guys. I went to TBS today and they told me that they are really behind and know they have a ton of second shipments to make. Mary, i think it was, told me that this week and next they are really concentrating on their second-shipments orders so you wait could soon be over 
I got there at 12 today so I got to look at the rock before it vanished and it is beautiful. People just crowd the holding tanks and by the looks of it, its gets pretty competitive,lol. I did notice a few of the "bad crabs" on some of the larger pieces so be aware when you get yours to check every piece out thoroughly before you put it in your tank. Good luck guys, hope it comes soon!!!
I got there at 12 today so I got to look at the rock before it vanished and it is beautiful. People just crowd the holding tanks and by the looks of it, its gets pretty competitive,lol. I did notice a few of the "bad crabs" on some of the larger pieces so be aware when you get yours to check every piece out thoroughly before you put it in your tank. Good luck guys, hope it comes soon!!!I think people would be much more patient if they simply got an email letting them know the status so they don't feel like they have to call every day. This would not be very labor intensive on their part to have a standard reply and just fill in the blank. Everyone knows by now that this is not off the shelf product so most would understand.
Just a thought.
Just a thought.
To be honest im actually starting to get mad...this experience has been chaotic because i've been doing weeks of housework to buy this rock and when i finally can afford it they rarely call back and its been 2 1/2 weeks now trying to setup a damn order! I have a 20 gallon right now with all the coral that i recently brought thats in holding for my 55 gallon tank i have so many corals now i dont have room for them. I guess we got out of hand on our rocks that are suppose to come in. We thought they would be a little more reliable like contacting us at a reasonable time, when they said they would, and ship asap like liveaquaria.com did when i got my fish's and corals overnight (this was like a year ago) with no problem at all. Now i should have known better not to buy all these corals but to make matters worse my mom comes home with a humongous bubble tip!!! hes in the sand now. Does any1 know how to keep these guys from moving all over ur tank...im scared he kills some of my corals with that sting of his. I also have a toadstool in the sand cuz im out of rocks spaces for him to be in the middle layer. Hell i might as well say all the corals i have now that need to be immedialty transported to my 55 gallon but i cant cuz i have no rock here goes. 1 Sun coral, 2 big pumping xenia stalks, 1 pagoda coral, 1 starburst polyp encrusted rock, 1 toadstool, 1 tree coral, i rocks of unid zoos, and another big rock with encrusting unid zoos. o yea a huge bta to. what really ticks me off is to the fact that peopel coem in the store and are buying live rocks and other stuff after my mom has placed the order and paid for the rocks and a couplef other stuff long before those people. I know i probably dont know what im talking about and am being a jerk right now but i need my rocks 2 1/2 weeks is enough! I have 2 rockless nemos downstairs and my black nemo died!!! so upset. Well tahst my story is any1 else as chaotic and as demanding as mine? o yea i wonder if they are open on election day??? i highly doubt it. Anyways did i sound mean??? im not being mean im just really frustrated, thats all. Whenever my rocks finally do come in i hope thier the best rocks ever, as they will be looking forward to some nice corals and more 
