Disappointed in PA!

[FiberLux]

I didn't read the fine print about livestock shipping!

I live in IL and placed an order for some dry goods with PA. I decided to add a few livestock items, so I chose overnight shipping to be sure that everything arrived alive, even though UPS ground would likely also get here in one day.

My order went overnight standard and arrived early afternoon the next day. When I opended the box, the potter's angel was DOA, so I took a photo and sent and email to PA.

Michelle advised that they would not honor the live guarantee, since I did not chose priority overnight! I replied with details from the PA website and asked Michelle to go to management for reconsideration, but Michelle said no again!

My fault! - I've ordered livestock standard overnight from Sharky's, Jeff's and Live Aquaria and never had an issue, but no guarantee from PA unless you do priority!

 

[stewie24]

I've had 0 problems with them. If that is their policy, then I guess you should have read that before you decided to add the livestock and not choose priority overnight.
I ordered a skimmer off them and ordered on a certain night because I knew it would be here today (which I would be home to set it up) but UPS made a goof-up and it was delayed - not my fault, and not PA's fault but mistakes can and will happen.

Stewie

 

[FiberLux]

Yep, I shoulda read it!

 

[FiberLux]

Update - PA offered credit!

Update - PA offered credit!

Okay, so I'll stop whining about my DOA! PA offered an "inshore" credit, so I can use it on a future purchase!

Next time, I'll make sure to read the fine print!

Thanks Michelle & Jeremy!

 

[LargeAngels]

PA is the best online vendor I have ever dealt with. Dry or live goods.

 

[fkdenton]

I agree with that I love the service here

 

[jiggly75]

PA employees are good at handling any problems very quickly.

 

[spmedi]

Given the overall consensus, maybe we should request the thread subject to be changed ..... or let it die.