Disappointed with Customer Service of website (ghl-direct.com)

[eisaiasjr]

This is an email that I sent ghl-direct.com a few days ago, to this day, they still have not responded.

Overall I am very disappointed with the customer service that I got from these guys, BOTH orders that I placed came incomplete.

----- Start of email to ghl-direct.com -----

Hello:

I recently received this order (order ID: 6238) and I was very surprised that the "profilux water level sensor bar assy" did not come with any float switch fasteners!

Honestly I am very disappointed with the overall service that I have had from you guys.

I have ordered 2 times from you guys and BOTH times there has been something wrong with my order.

The first time I placed an order (order ID: 6219) with your website 1 of the level fastener that arrived in the Base kit was missing a nut, and this time around BOTH assemblies are missing the float fasteners!

That means that I am missing 1 nut for a fastener and 4 float fasteners!

Let me know how to proceed,

Best Regards,

Estefano

--------------

Unfortunately ghl-direct.com does not list a phone that customers can call to straighten out their order so they are left with having to send email that dont get responded...

I am extremely frustrated with this shopping experience, I was thinking of buying a profilux III to change out my APEX but after this experience I dont think I will do that.

Best Regards,

Estefano

 

[GDominy]

Estefano,

I e-mailed you back already but I'll post here if you didnt get it. I was out of the office for a few days and did not recieve your e-mail until today.

Let me know what parts you actually did recieve with the sensor mount bars and I'll ship out the missing fasteners ASAP. the missing nut was something that occurred with one batch of fasteners a few months ago and the replacement nuts are being supplied to our customers that accidentally recieved a fastener that was missing them.

I was out of the office for a few days and had one of the staff pack orders while I was away. My apologies for the missing items, I'll get it sorted out.

 

[BigAl2007]

Estefano don't give up. Accidents happen and unfortunately sometimes twice. I will go out on a limb here and say that the customer service I've gotten from every aspect of GHL has been nothing less than AMAZING! Their after purchase support is some of the best I've ever seen and this can be verified by looking at this forum
http://www.aquariumcomputer.com/Forum/forum.php


Looks like Garreth will have you taken care of ASAP!

Allen

 

[skibum9884]

+1, you'll find that both Gareth and Michael are incredible. I'm convinced they don't sleep.

I just received my Profilux III. While I haven't gotten mine running yet (no time), from the experiences I've seen it is worlds beyond both Digital Aquatics and Neptune.

 

[hani]

same here, good service
hani

 

[jjk_reef00]

I've had great service as well, GDominy always takes care of his customers. Give it a little time.