Disasterous Experience
- Thread starter marineang
- Start date
euromomtx
New member
I just received an order from them this week with one DOA and I got a credit right away.
I did call the number on the instruction sheet and I called during business hours so I didn't have to wait.
Really other than credit your card what more can they do?
It definitely looks like the package got crushed in transit rather than a packing error, etc.
I did call the number on the instruction sheet and I called during business hours so I didn't have to wait.
Really other than credit your card what more can they do?
It definitely looks like the package got crushed in transit rather than a packing error, etc.
phuzzykins
New member
I have a couple of things I'd like to point out.
#1) The EXIF shooting data for these photos indicated that they were taken a day earlier than the OP claims. It seems unlikely that her camera's clock would be off by exactly a day, and it calls the "I received the package a day later" claim into question.
#2) Note that these are photos of a wet, slightly damaged box. They are not photos of dead fish. I could go downstairs right now and slightly damage and moisten a LiveAquaria box, but that won't kill my fish.
#1) The EXIF shooting data for these photos indicated that they were taken a day earlier than the OP claims. It seems unlikely that her camera's clock would be off by exactly a day, and it calls the "I received the package a day later" claim into question.
#2) Note that these are photos of a wet, slightly damaged box. They are not photos of dead fish. I could go downstairs right now and slightly damage and moisten a LiveAquaria box, but that won't kill my fish.
F&S has the best product and customer service out there, I have been buying live fish and coral from them for almost 5 years and have had 1 death, which they instantly refunded me my money for, on a Saturday...they didn't even require pictures, on my word....they are a great company and this bashing is crazy
AuroraDrvr
New member
Well the quick way to check that, would be for DF&S to check the tracking number for the order. See if it really did show up a day late.
If I were DF&S I would also request pictures of the dead specimens. A couple simple pictures of a wet/broken box and cooler wouldn't suffice. However, I am not sure if marineang possibly already provided them?
Anyhow...
If I were DF&S I would also request pictures of the dead specimens. A couple simple pictures of a wet/broken box and cooler wouldn't suffice. However, I am not sure if marineang possibly already provided them?
Anyhow...
Macimage
Active member
Dr. FS&S is an awesome company and the RC posts that I've read about them have all stated that have provided refunds based on the customer's word.
In fact, I remember one post from an RC member that ordered a <b>VERY</b> expensive fish that unfortunately did not make it. They refunded the customer upon his word without any questions/problems.
aoeBombcat
New member
I once ordered Live fish from Drs F & S and 1/2 of the shipment didn't make it. I called and they give credit to my credit card with no prove after I explain. I ordered like $500 worth of fish and it was due to over packing and they didn't request for photos or anything. So it is kind of hard for me to believe they didn't get back to you for 11 hours and that many emails..... Maybe emails was undeliverable due to the size of your photos?? Too large emails and they are rejected??
But good to hear that they have resolved your issue and a full credit of your purchases. So now you can reorder the same fish.
But good to hear that they have resolved your issue and a full credit of your purchases. So now you can reorder the same fish.
