While I do enjoy my lights and I am happy that I got what I wanted, you are incorrect about it being all that matters. In fact I'm very sorry and unhappy that it had to come to this. None of this was necessary whatsoever.
The first call I made I expected immediate results, YES. Why wouldn't I? Something I bought with hard-earned money arrived not working. Of course a good vendor is going to make that right immediately. I come from the world of Newegg where it's BAM no questions just send me a new one. Customer service is how an online vendor can make it's reputation. If they fail in customer service then the reputation goes with it. DO NOT try to blame the customer, you will fail as a vendor. The customer is ALWAYS right. If you don't believe that then you don't know business.
Bottom line, the first day when I first called and Enrico told he'd call me back later that day, all he had to do is call me back like promised. Heck even to tell me he didn't know anything yet would've really helped. I would've felt like they cared about my situation. It's all about communication. Communicate and people don't sit there getting upset about not knowing what is going on and thinking people don't care. It's pretty simple really.
Now please for the love of Pete let this thread die.
