Thank you for the feedback. We appreciate all constructive critism, both positive and negative. We do try very hard and strive for every customer to have a good experience with our company. We are sorry yours was less than ideal.
Here are a few recent emails we have received from customers. We feel that if a customer has a bad experience, then they are inclined to talk about it a lot. But if they have a great experience, which we feel most of our customers do, then they typically don't say anything at all. We have lots of customers though that are so happy with our services they feel like letting us know.
"I am extremely happy with this purchase! The nautilus does not have any of the typical reported problems I've read about (he can dive without issue, has a voracious appetite - started eating mud crabs out of my hand immediately after opening the package)." Rick
"I did get the order and have to say that everything looks great and healthy!!
You did a great job on selecting and packing!" Rainald
"I recently received an order.(honeycomb eel and chocolate starfish). First, I loved how quickly my order shipped out and the communication was great. Then, I was glad to find that my order was traveling fedex. No better company for on time, safe delivery. As I opened my outer box I was very impressed with the great packing job, the water was still plenty warm! The acclimation kit and guide were a VERY helpful extra. The fish were just as described and very healthy. They had no problem acclimating when I followed the step by step guide. Thank you blue zoo! It,s nice to know there is a company that goes above and beyond, both for the safety of the livestock and satisfaction of the customer. Great job all the way around. " Joe
"I have absolutely nothing but amazing things to say about everyone at Blue Zoo. I just picked my coral cat shark up from the FedEx hold location near my house and she is doing great. I now have my dream fish I've wanted for a long time. Thanks to the in-stock alert I received, I was able to order the coral cat shark I've been obsessing over. I put my shipping address as my home, which is in Omaha, Nebraska. I received a call that day from Greg due to a concern when he looked up the weather for my area, which has been quiet cold. He looked up the closest FedEx holding facility and stated it would be best if the shark was shipped there and held till I could pick it up so that it wouldn't have to endure a cold delivery on the truck. I spoke with Greg a couple more times after that and he was a great help. I even spoke with the curator over a couple questions I had to better help the acclimation of the shark into the setup I had. Everyone I had contact with was very professional and all the help I could ever ask for. The packaging she arrived in was great and the entire acclimation kit that was including was perfect. I plan on getting a second coral cat shark soon and I won't get it from anywhere else but Blue Zoo. I've named her Keto for the Greek sea goddess and she is doing well in her holding tank till she gets to move into the big tank. Feel free to use this testimonial in anything you like. Thank you once again and I'll be in contact soon I imagine to obtain a second shark." Kevin
