Double Fan

[jfitzg14]

I purchased a Tunze fan from my LFS. I live in Tampa and bought the fan at Fish and Other Icthy stuff. One of the fans has stopped working. I would like to know who I could contact or how I can return this item. Any help would be appreciated. My phone number is 813/760-5293.

 

[rvitko]

Send it in, as long as that fan was not damaged by water it will be replaced under warranty.

Tunze USA
305 Victor St
Austin TX 78753

 

[jfitzg14]

How long will this take? I need a fan for my tank. Is there any chance I can get a new one sent and return the other at the same time? I only have a 34 gallon Solano and the water can get pretty warm.

 

[rvitko]

24hrs turnaround on our end and return shipping is UPS ground which will take 3 days to Tampa. We don't offer a pre replacement, I must get it back first. If you are making it on the one fan, you might just wait a couple of months until the cooler weather arrives. It is rare that these fans break down and I have only seen one that was not water damage related, so please check that no condensed or splashed water fell into the fan.