Double Fan

jfitzg14

New member
I purchased a Tunze fan from my LFS. I live in Tampa and bought the fan at Fish and Other Icthy stuff. One of the fans has stopped working. I would like to know who I could contact or how I can return this item. Any help would be appreciated. My phone number is 813/760-5293.
 
Send it in, as long as that fan was not damaged by water it will be replaced under warranty.

Tunze USA
305 Victor St
Austin TX 78753
 
How long will this take? I need a fan for my tank. Is there any chance I can get a new one sent and return the other at the same time? I only have a 34 gallon Solano and the water can get pretty warm.
 
24hrs turnaround on our end and return shipping is UPS ground which will take 3 days to Tampa. We don't offer a pre replacement, I must get it back first. If you are making it on the one fan, you might just wait a couple of months until the cooler weather arrives. It is rare that these fans break down and I have only seen one that was not water damage related, so please check that no condensed or splashed water fell into the fan.
 
Back
Top