e-mail super specials

[Norm R]

I used to receive e-mail alerts for subscriber-only super specials each week. I no longer receive these. Have you stopped this program? The sign-up is still available on the website. Thanks.

 

[dfs/la2]

Norm R,

Thank you for your inquiry. We apologize that you have not been receiving our Live Aquaria email specials. This is still an active program, we recommend re-entering your information for this feature. You may also want to check your spam blocker on your computer to ensure these are not being removed automatically. If we can be of further assistance please do not hesitate to contact us.

Chris C.
Live Aquaria
Drs. Foster and Smith

 

[Norm R]

Thanks for the suggestions. I checked the spam blocker but determined this is not an issue. I also attempted to sign up again but received a message that I was already signed up. I added a 2nd e-mail address as well...but have still not received anything. Are they still sent on Fridays? I called your customer service line last night and they opened a "ticket"...hopefully that will help identify the issue. Thanks.

 

[dfs/la2]

Norm R,

Thank you for your reply. We sincerely apologize for any inconvenience this may have caused you. We have passed this on to our Web Department for further review. We will email you once we have further information.

We appreciate your patience in this matter.

Michelle L.

Live Aquaria
Drs. Foster and Smith