EcoSmart Live now up

[Alex Y EcoTech]

Anemone,

If you're having trouble with EcoSmart Live, I recommend following the steps below:


1. Disconnect via USB and power down all lights for at least 30 seconds
2. Log in to EcoSmart Live using Google Chrome or Safari
3. Select the “Settings” then “New Profile” and “Yes”
4. Log out of EcoSmart Live
5. Start the Connection Manager and connect via USB to one Radion
6. Right click the connection manager icon select “USB Radion” then “Factory Reset” and “Yes”
7. Repeat step 6 for each light
8. Log in to EcoSmart Live and program your lights using the Aquarium Setup
9. Select the “Program All” button to save all changes

If you continue to experience issues, Please give us a call 1-800-785-0338 Ext. 2.

 

[asylumdown]

Anemone,

If you're having trouble with EcoSmart Live, I recommend following the steps below:


1. Disconnect via USB and power down all lights for at least 30 seconds
2. Log in to EcoSmart Live using Google Chrome or Safari
3. Select the "œSettings" then "œNew Profile" and "œYes"
4. Log out of EcoSmart Live
5. Start the Connection Manager and connect via USB to one Radion
6. Right click the connection manager icon select "œUSB Radion" then "œFactory Reset" and "œYes"
7. Repeat step 6 for each light
8. Log in to EcoSmart Live and program your lights using the Aquarium Setup
9. Select the "œProgram All" button to save all changes

If you continue to experience issues, Please give us a call 1-800-785-0338 Ext. 2.

Hi Alex, One question on this as I'm having some problems as well trying to get one radion out of 7 to be detected wirelessly, or detect the other 7 if the USB cord is plugged in to it. In step 1, you say to unpower all radions for at least 30 seconds, do you also mean to return power to them in that step, or should you leave them unpowered as you factory reset them?

 

[Alex Y EcoTech]

asylum,

You are to only power down the Radion for 30 seconds, meaning please return power to the Radion after 30 seconds.

 

[pnefos]

Just letting you guys know that we're aware of your problems and are working hard to get it resolved ASAP.

Problem is, it's almost Christmas and my problems of connecting as the same as many on this site.:spin1:

 

[fishmanstan]

I'm having the same problem! Not picking up wireless. One lights on and the other is off! I'm in need of serious help!!