Ecotech Vortech

[Fatboy Stinger]

I figured I would share this letter that I just sent to Ecotech

"I just want to take the time to express my appreciation and how happy I was with my experience working with Steven and Ecotech customer support! I have never before in my life received such pleasant service when I had an issue with a product. I admire how much Ecotech stands behind its Vortech product and it is quite frankly a breath of fresh air to do business with people and a company that is willing to go the extra mile to make their customers happy! I will most defiantly recommend their products and I look forward to what products they will produce in the future!
Thank you again Ecotech and Steven for my pleasant experience. Keep up the great work!"

 

[superkat]

ya know...that really means a lot to people. That's awesome that you did that!

 

[wastememphis]

I agree! EcoTech’s service is great, I've been having issues and they immediately offered to replace the pump to remedy the problem. I told them I would hold off to see if it stops before doing that but I appreciate how quick they are to trying to get a problem solved.

 

[Fatboy Stinger]

Thats what they did for me. And it was only a one day turn around, I sent it out on Monday and got the new one on Tuesday!

 

[smogl00]

I agree, they are great!

 

[ggdowski]

good to hear... just wish they werent so $$$

 

[pimpinitup6969]

I agree! their customer service is second to none.

 

[Fatboy Stinger]

They are expensive, but it makes me feel a bit better about it knowing that they will take care of me if there is an issue.

 

[solRNY]

mind me asking what was wrong with ur pump and how long have you had it?
thanks

 

[ggdowski]

totally agree.
I'm just jealous...

 

[jaybfresh]

One time my cat chewed through the power cord on my vortech... I asked how much it would cost to replace and they said they appreciate my honesty and would repair it for free. Gestures like that go a long way in turning people into "lifetime customers"!

 

[superkat]

One time my cat chewed through the power cord on my vortech... I asked how much it would cost to replace and they said they appreciate my honesty and would repair it for free. Gestures like that go a long way in turning people into "lifetime customers"!

how's your cat?:worried2:

 

[backdraft79]

Paul im very glad everything worked out and again im sorry it didnt work right when I got it back and sold it to you. Let me know what you want to do this weekend. Call me some time.

 

[aqualab]

Ecotech has always been excellent concerning repairs/replacement/customer service - Tim and Steve are top notch. A great, innovative product.