Emailed Tech Services at Tunze

[Squanto804]

Hello, I emailed technical services on the tunze website yesterday about a warranty issue. Is that the best way to contact them?

Thanks, Scott
squanto804@aol.com

 

[rvitko]

Yes and no, the main issue is that you have to have done everything correct to get it routed to the right place. You have to first select your country on tunze.com, otherwise it will go to the technician in the country of the home page you are on. If you are in the US, it would come to me, and I did not receive an email from you. Generally, it is best to write directly, the US warranty manuals have all of my direct contact info, you can also just pm me. If you just had general comments for Germany, info@tunze.com.

 

[Squanto804]

ok, thanks.

sent you an email.

 

[rvitko]

Directly or through tunze.com? I have not received one from you.

 

[Squanto804]

from this site. the pull down menu from your sponsor name

 

[Squanto804]

i'll try again.

 

[Squanto804]

sent test email

 

[Squanto804]

my email is squanto804@aol.com

 

[rvitko]

I just sent you an email.

 

[Squanto804]

Anything from me yet??

 

[rvitko]

I just replied.