<a href=showthread.php?s=&postid=8925613#post8925613 target=_blank>Originally posted</a> by steveoutlaw
Jimdog - I'm upset at the customer service......not at the performance of the skimmer (when it's got all good parts). The Deltec comment was out of sheer frustration of not having a skimmer on my system for 2 weeks. Besides, who can afford a Deltec??
I have a lot of money invested in my livestock and I want to make sure that I take care of them.........hence the nervousness of running skimmerless.
I completely understand! I have made many purchases in the past with regret, and have found the only suitable way to make me feel better is to buy what I wanted in the first place

Thats why I made the recommendation.
I really hope they can take care of you. I know that ER can't get your skimmerless time back, but hopefully they can make your skimmer problems go away.....
BTW, any word yet? I have a feeling that the reason you are having to wait so long is because they were closed for quite a while during the holidays

Mainly during the time when you were having the initial difficulties. I say this because so many others that experienced your difficulties were delt with in a very timely manner from what I have seen. Hopefully they will make right!
As for the Deltec skimmers, yes, they are very pricey, aren't they

But Deltec USA is a much different business than ER. Doug, the owner is not resposeable for any production issues. That free's up much more time for him to concentrate on sales and CS, which he is very good at (hence the extra buckarooneys $$$$). And a nice guy IMHO

But he doesn't have to focus on any of the things releated to making or designing any of his products. Moreover, as far as Deltec to ER ratios in this country, there are many, many more ER's out there than Deltecs. And as more and more Deltecs begin to circulate, we begin to see some chinks in this shining armor of Deltec USA.
In the end (when they are up and running

) they both will remove DOC's from your tank!
Cheers,
Jim