everything dead ,100% Guarantee not truthfull

[wuelfman]

wow is all i can say
first off everyone was real helpful and nice that i talked to on the phone.
i ordered 4 fish from you guys. 2 fish where dead on arrival, other 2 fish died within 2 days.
you guys didn't have the females in for over two weeks. so after waiting for for 2 1/2 weeks
i got a credit on my card.
the sale was 110. the credit says 75
after looking over the website and seeing this
"our Promise:
"When you order live fish or any product from LiveAquaria.com, every purchase is a partnership, and our guarantee is our promise. That's why we've made our Arrive Alive, Stay AliveTM Guarantee 100% risk-free. Because we believe that a partnership built on mutual faith and trust will always be stronger than one built on terms & conditions."
no place does it say minus shipping on your website
it says 100% risk free
i guess ill will chalk this up to a lesson learned and stay with my usual vender

 

[DFS/LA1]

Wuelfman,

Thank you for your post. We are sorry to hear you are dissatisfied. Please feel free to contact us at 1-800-334-3699 at your earliest convenience and ask for one of our Live Aquaria supervisors. We will be happy to discuss your order with you.

Sincerely,

Donna
Live Aquaria Supervisors

 

[DFS/LA1]

Wuelfman,

We sincerely apologize for the manner in which your credit was applied. Due to an error in the processing of your credit the shipping and handling was not returned, as it should have been. We have rectified our error and have credited the shipping and handling of $34.99 to your order, A2499623. We greatly appreciate you bringing this issue to our attention as it allows us continually grow as a company. Again, we apologize for any inconvenience this may have caused you as we strive to provide the best customer service in the industry. If you have any other questions or concerns please feel free to contact us at 1-800-334-3699.

Suzy S
Live Aquaria Supervisors

 

[ncny21802]

For what it's worth. I've ordered a lot of fish and corals from this vendor with no problem. At least the rectified the situation in a manner not many online vendors do. Refund of shipping is first class in my book

 

[ncny21802]

For what it's worth. I've ordered a lot of fish and corals from this vendor with no problem. At least they rectified the situation in a manner not many online vendors do. Refund of shipping is first class in my book

 

[wuelfman]

well Suzy called me and i got a credit for shipping.
i would not have a problem with not getting the shipping back if i had known that was the policy. but nothing was said or posted on the website.
again everyone i talked to during the process was very nice.
even the person that told me i would not get the shipping back becouse it was a service not product
Suzy explain what the problem was and what happened and fixed it
cant ask for anymore then that !!

 

[Xerious]

Wow, they returned the shipping? Thats not very common for a company to do. Thats great!

Wuelfman, I am also from Stockton, CA. Small world!