Fan

[alrha]

I purchased 4 fans (Item Code: CP5913) from you and was told (when i called up on the phone) that it is an IceCap fan. I didnt see anything with it that shows it as an IceCap fan, can you confirm that this is indeed an IceCap fan?

 

[MarineDepot]

Hi Albert,

There may have been some confusion here. The IceCap fans actaully have the code of IC5113 and are $42.95. CP5913 are the standard Captive Sun fans and are $29.95 each. Please give us a call and we'll set up and RMA for you.

Sincerely,
Joseph
Marine Depot Customer Service
714-385-0080

 

[alrha]

Thanks Joseph. i too was surprised as i would have figured the code would have been IC... rather than CP... but when i called to ask about them (forgot who i spoke with) they said that it is indeed an IceCap fan - even though the code was different.

IceCap also confirmed that these are not theirs (http://reefcentral.com/forums/showthread.php?s=&postid=5918929#post5918929).

 

[alrha]

Thanks, i just called up, they gave me the RMA number and will send me the return shipping label.

As always, Marine Depot has excelled in its customer service (and therefore continues to earn my repeat business)