Fantastic First Transaction

[tsiklauss]

I want to thank the great people of Marine Depot for taking care of me very promptly and professionally. On Tuesday I placed an order for a RKL, Top off kit and Aqualifter. I paid for express two day shipping so that I could have the ATO set up because I leave to go out of town Friday. Well I get home and open the box to find that I am missing the BUS cable! I immediately called the tech support @ Marine Depot and they not only are sending me a three pack of BUS cables and offered to express ship them (I declined because I will be out of town any ways), but refunded me the original express shipping charges. I couldn't have asked Marine Depot to have handled it any better and I will definitely be a repeat customer.
Thank you, Michael Klauss

 

[MarineDepot]

Happy new year!

Happy new year!

I want to thank the great people of Marine Depot for taking care of me very promptly and professionally. On Tuesday I placed an order for a RKL, Top off kit and Aqualifter. I paid for express two day shipping so that I could have the ATO set up because I leave to go out of town Friday. Well I get home and open the box to find that I am missing the BUS cable! I immediately called the tech support @ Marine Depot and they not only are sending me a three pack of BUS cables and offered to express ship them (I declined because I will be out of town any ways), but refunded me the original express shipping charges. I couldn't have asked Marine Depot to have handled it any better and I will definitely be a repeat customer.
Thank you, Michael Klauss

Hi, Michael! Thank you so much for visiting our forum here on RC and sharing your favorable shopping experience. Word-of-mouth is a huge factor in the aquarium industry so it is always a delight to read a testimonial like this online.

We sincerely apologize for the missing BUS cable but are stoked we were able to make things right by you. If you need any assistance automating your aquarium, please don't hesitate to contact us. Tech support is always free and we'd love to hear from you.

If it's not too much trouble, it would be great if you could write a product review on our website about any of the products you've purchased. Reviews are super-helpful to other hobbyists so we like to encourage shoppers to write them whenever we get the chance. Oh, and if you'd like to show off your new gear, please post a pic on our Facebook wall.

Have a very happy New Year and thanks again for shopping with us. :beer:

 

[grigsy]

+1

I have always gotten good service from Marine Depot.

 

[MarineDepot]

Thanks, grigsy!

Thanks, grigsy!

+1

I have always gotten good service from Marine Depot.

Thanks, grigsy! We really appreciate your patronage and kind words. We love what we do and it always feels good to hear when we make a fellow hobbyist happy.

:celeb1: HAPPY NEW YEAR! :celeb2: