Fedex problem with order
- Thread starter wolv2377
- Start date
dfs/la2
.Registered Member
wolv2377,
We apologize you have not received your order. At this time we have replaced your order for you. You will receive your items by Tuesday February 27th.
Please contact us if you have additional questions or concerns regarding your order.
Joyce F.
Drs. Foster & Smith
LiveAquaria
We apologize you have not received your order. At this time we have replaced your order for you. You will receive your items by Tuesday February 27th.
Please contact us if you have additional questions or concerns regarding your order.
Joyce F.
Drs. Foster & Smith
LiveAquaria
Radiography14
New member
fedex
fedex
i wish there was a diffrent carrier. Memphis tennesse is always screwed up. this has no way changed how i feel about foster and smith . They have the greatest customer service ever
fedex
i wish there was a diffrent carrier. Memphis tennesse is always screwed up. this has no way changed how i feel about foster and smith . They have the greatest customer service ever
tiberiusjones
Premium Member
i would like to echo my sentiments about the lousy service fedEx is, they always misdeliver and lose my packages, I had three packages coming from Drsfosterandsmith and they lost or misdelivered all three, I would heartily recommend that you guys go with another carrier like UPS, fedex is terrible. But I must say your service drsfosterandsmith is wonderful and the prices are great too!
dfs/la2
.Registered Member
Tiberiusjones,
We appreciate your feedback and respect your concerns about FedEx. We are aware that every commercial carrier has, on occasion, miss-delivered packages. Overall we have found that FedEx has been very reliable, they have taken responsibility for errors/problems and have worked with us to give our customers 100% satisfaction.
Ginger K.
LiveAquaria
Drs. Foster and Smith
We appreciate your feedback and respect your concerns about FedEx. We are aware that every commercial carrier has, on occasion, miss-delivered packages. Overall we have found that FedEx has been very reliable, they have taken responsibility for errors/problems and have worked with us to give our customers 100% satisfaction.
Ginger K.
LiveAquaria
Drs. Foster and Smith
SeaView
New member
I agree that FedEx is the worst carrier. I would probably order more from DrFosters&Smith if not for FedEx being the only shipping option. I receive over hundred packages a year from various online sources. I have never had a problem with UPS or USPS. Fedex it is 50/50. Half their orders are lost, damaged, or worse - Opened up, items they wanted taken out of the boxes, then re-taped and delivered. Yes this did happen.
DFS/LA1
.Registered Member
SeaView,
Thank you for expressing your concerns about our main carrier. While we only offer FedEx for live item orders, we do offer all three carriers, UPS, USPS, and FedEx, for supply order shipments. If any of our customers would like to contact us, by PM or at 1-800-334-3699, we would be happy to code your files with your shipping carrier preference for future orders.
Kris W.
LiveAquaria Supervisor
Drs. Foster and Smith
Thank you for expressing your concerns about our main carrier. While we only offer FedEx for live item orders, we do offer all three carriers, UPS, USPS, and FedEx, for supply order shipments. If any of our customers would like to contact us, by PM or at 1-800-334-3699, we would be happy to code your files with your shipping carrier preference for future orders.
Kris W.
LiveAquaria Supervisor
Drs. Foster and Smith
aquaticvet1
.Registered Member
Hi guys,
Thank you for your comments regarding FedEx. Yes, they do have errors in shipping and I am sorry for that.
UPS was our exclusive carrier for about 10 years and although I think that they are an excellent company, their shipping rates are higher for our customers and their error rates and customer service did not meet those of FedEX. Delivery accuracy can vary from region to region and even down to the local distribution units but on the national average, we cannot currently do better than FedEx. We ship between 50,000 ( in slow periods) and 80,000 packages per week and believe me, we pay attention to all costs including damages, lost packages and nondeliveries. We are paying out well over $300,000.00 per week to FedEx and other shippers. We have to watch the costs.
IMPORTANT
We are also fortunate that FedEX agrees to ship live fish and coral. There has been talk amongst shippers to eliminate this service. This would not be good for etail, retail or the hobby. Remember that all pet stores not near L .A., California rely on this shipping service. If they stop it, it is goodbye to the entire hobby. This fact is very, very important and FedEx should be congratulated for sticking with the hobby. With special interest groups the pressure to stop shipping live fish and corals to retail stores and the hobby will not go away. I might add that Foster and Smith appreciates your support here so that we can fight these battles for the entire hobby. WITH YOUR HELP and our animal health expertise we can remain a large enough influence to protect your current shipping privileges. Few other companies, if any, can do that for you. I do not mean to give a sales pitch here but LivAquaria.com needs your support. We are your voice where it counts on many of these political issues. With YOUR HELP and my veterinary degree and contacts,------ I can logically, with statistics and authority, politically influence issues concerning aquatic health and shipping. This one issue, may someday, decide the viability of the aquarium trade. You will hear more about this in the future.
Again, UPS is a great company and we have and do use them. But today, on average, your costs and statistics from our company are better with FedEX. This is constantly evaluated and should UPS do better, we will utilize them even more.
Thank you for your comments. I sympathize with all of you who have encountered shipping problems.
Race Foster, D.V.M.
LiveAquaria.com
DrsFosterSmith.com
Thank you for your comments regarding FedEx. Yes, they do have errors in shipping and I am sorry for that.
UPS was our exclusive carrier for about 10 years and although I think that they are an excellent company, their shipping rates are higher for our customers and their error rates and customer service did not meet those of FedEX. Delivery accuracy can vary from region to region and even down to the local distribution units but on the national average, we cannot currently do better than FedEx. We ship between 50,000 ( in slow periods) and 80,000 packages per week and believe me, we pay attention to all costs including damages, lost packages and nondeliveries. We are paying out well over $300,000.00 per week to FedEx and other shippers. We have to watch the costs.
IMPORTANT
We are also fortunate that FedEX agrees to ship live fish and coral. There has been talk amongst shippers to eliminate this service. This would not be good for etail, retail or the hobby. Remember that all pet stores not near L .A., California rely on this shipping service. If they stop it, it is goodbye to the entire hobby. This fact is very, very important and FedEx should be congratulated for sticking with the hobby. With special interest groups the pressure to stop shipping live fish and corals to retail stores and the hobby will not go away. I might add that Foster and Smith appreciates your support here so that we can fight these battles for the entire hobby. WITH YOUR HELP and our animal health expertise we can remain a large enough influence to protect your current shipping privileges. Few other companies, if any, can do that for you. I do not mean to give a sales pitch here but LivAquaria.com needs your support. We are your voice where it counts on many of these political issues. With YOUR HELP and my veterinary degree and contacts,------ I can logically, with statistics and authority, politically influence issues concerning aquatic health and shipping. This one issue, may someday, decide the viability of the aquarium trade. You will hear more about this in the future.
Again, UPS is a great company and we have and do use them. But today, on average, your costs and statistics from our company are better with FedEX. This is constantly evaluated and should UPS do better, we will utilize them even more.
Thank you for your comments. I sympathize with all of you who have encountered shipping problems.
Race Foster, D.V.M.
LiveAquaria.com
DrsFosterSmith.com
Last edited:
SeaView
New member
Kris W,
I just placed an order for supplies yesterday and fedex was the only option listed. The cost was rather high - $10.00 for a light package about 1lb. UPS would have been 5.00-6.00 and and usps 4.00- 5.00. I loath Fedex and if another option was available I would have selected it. Maybe it was a problem with my browser or with the site But I saw no other choices besides fedex 2nd day and fedex overnight.
Just looked again and the only shipping options available are for Fedex. How do I select another another carrier? I wish I had that option when I placed the order.
I just placed an order for supplies yesterday and fedex was the only option listed. The cost was rather high - $10.00 for a light package about 1lb. UPS would have been 5.00-6.00 and and usps 4.00- 5.00. I loath Fedex and if another option was available I would have selected it. Maybe it was a problem with my browser or with the site But I saw no other choices besides fedex 2nd day and fedex overnight.
Just looked again and the only shipping options available are for Fedex. How do I select another another carrier? I wish I had that option when I placed the order.
dfs/la2
.Registered Member
Seaview,
Currently our online website is designed to ship your order via the most efficient method possible and to make ordering a breeze. You may certainly call us and set a default shipper of Fed Ex, UPS, or USPS for future supply orders with ground shipping. Please note that this will not change your shipping charge on your order, nor will the change be reflected online during checkout.
Nate M.
LiveAquaria
Drs. Foster & Smith
Currently our online website is designed to ship your order via the most efficient method possible and to make ordering a breeze. You may certainly call us and set a default shipper of Fed Ex, UPS, or USPS for future supply orders with ground shipping. Please note that this will not change your shipping charge on your order, nor will the change be reflected online during checkout.
Nate M.
LiveAquaria
Drs. Foster & Smith
dfs/la2
.Registered Member
Seaview,
Thank you for your prompt post. We have elected to base our shipping charges on the merchandise price of the order, rather than the actual cost of shipping, which is often to the benefit of our customers. These charges reflect not only the shipping cost, but also those involved with packaging, shopping, and handling. If you, or any customer, have additional questions regarding our shipping charges, please call us at 1-800-562-7169.
Nate M.
LiveAquaria
Drs. Foster & Smith
Thank you for your prompt post. We have elected to base our shipping charges on the merchandise price of the order, rather than the actual cost of shipping, which is often to the benefit of our customers. These charges reflect not only the shipping cost, but also those involved with packaging, shopping, and handling. If you, or any customer, have additional questions regarding our shipping charges, please call us at 1-800-562-7169.
Nate M.
LiveAquaria
Drs. Foster & Smith
SeaView
New member
My order was under $20.00 and weighed less than 1lb. Not very cost effective for me. But if I was ordering 160gal salt mix for $10.00 shipping than yes it would be.
For this order drF&S was my last choice of online dealers to choose from based soley upon the shipping costs and options. If I had found all 3 items I needed at another site I would have ordered from them but all where out of stock on one item. Shipping would have been half or less anywhere else.
I think many on-line shoppers feel the same way where shipping costs and options are a deciding factor for making a purchace. How many $20.00 sales do you lose because buyers does no want to spend the price on shipping?
It becomes obvious that more flexible shipping costs and available shipping options would benefit both DrF&S and your customers.
For this order drF&S was my last choice of online dealers to choose from based soley upon the shipping costs and options. If I had found all 3 items I needed at another site I would have ordered from them but all where out of stock on one item. Shipping would have been half or less anywhere else.
I think many on-line shoppers feel the same way where shipping costs and options are a deciding factor for making a purchace. How many $20.00 sales do you lose because buyers does no want to spend the price on shipping?
It becomes obvious that more flexible shipping costs and available shipping options would benefit both DrF&S and your customers.
Freed
It's what it's
dfs/la2, have you or yours talked to Fedex specifically about the needs of the careful handling of the live orders so they make it to their destination safely and alive? Has this been specifically stated to the carrier instead of just being implied from time to time? What is their understanding specifically about the issue of live shipments? It seems that most often the carriers don't give a hoot about whether or not a box says "FRAGILE LIVE SHIPMENT" or not. What say you?
dfs/la2
.Registered Member
Freed,
Thank you for your questions. We work directly with our personal FedEx representative regarding the shipment of our live item orders. On the rare occasions a customer reports the mishandling of a live order package our representative personally resolves the concern with the individual FedEx location and driver involved. In addition we have a Premier Customer Service account with FedEx to expedite all tracking services of our live orders.
We hope this information will better address your questions and concerns regarding our relationship with FedEx.
Joyce F.
LiveAquaria
Drs. Foster & Smith
Thank you for your questions. We work directly with our personal FedEx representative regarding the shipment of our live item orders. On the rare occasions a customer reports the mishandling of a live order package our representative personally resolves the concern with the individual FedEx location and driver involved. In addition we have a Premier Customer Service account with FedEx to expedite all tracking services of our live orders.
We hope this information will better address your questions and concerns regarding our relationship with FedEx.
Joyce F.
LiveAquaria
Drs. Foster & Smith
Last edited:
Similar threads
