FedEx SmartPost? Seriously?

[mr&mrsfish]

Same problem

Same problem

I just experienced the same problem. On Sunday, I ordered four replacment impellers and an algae clip. The shipment probably weighed less than 1/4 lb but it still cost $9.99 to ship. I expected to receive the package in a couple days but just realized it was shipped by this post method. The post tracker shows it should arrive mid next week or 10 days travel time for 500 miles. Had I just ordered from my typical place, then shipping would have been less and I would have had the order the next day. Live and learn.

 

[dfs/la2]

mr&mrsfish,

Thank you for your post and recent order with Drs. Foster and Smith. We sincerely apologize that you have not received your order at this time. Please PM us back with your order information we would be more than happy to look in to this further for you.

Michelle L.
Live Aquaria
Drs. Foster and Smith

 

[Fats71]

You have such a generic response for all these people I am re-thinking my 72 inch MH fixture I was just 5 minutes away ordering.

I also would not be interested in their shipping method utilized by your company.

This would be my first purchase from you all as I have been shopping from one site only for years but as their prices increase and customer service decrease it forces me to spend elsewhere.

 

[cham]

<a href=showthread.php?s=&postid=13893103#post13893103 target=_blank>Originally posted</a> by Fats71
You have such a generic response for all these people I am re-thinking my 72 inch MH fixture I was just 5 minutes away ordering.

I also would not be interested in their shipping method utilized by your company.

This would be my first purchase from you all as I have been shopping from one site only for years but as their prices increase and customer service decrease it forces me to spend elsewhere.

As a long standing customer of DRF&S let me say that yes they give a very generic responce on the board but take GREAT (personal) care of you via private message.

Its very smart on their part. If they were posting up all over live message boards about the amazing discounts and freebies that they do give then you'd have a free for all of people in here trying to get free stuff.

Order from them with confidence. I gurantee you'll be well taken care of.

 

[dfs/la2]

Fats71,

Thank you for your post. We appreciate that you took the time to post your concerns about ordering from us. We strive to offer the best customer service in the industry and we stand behind all the products we carry. We want you and everyone else to feel confident that when you are ordering from Drs. Foster and Smith that you are receiving quality products. If you do have any problems, questions, or concerns you may contact us at 1-800-826-7206 or via email at CustomerService@DrsFosterSmith.com and we will take care of you.

We understand the concerns that arise when discussing shipping methods. We have a few different options that include FedEx Smartpost, FedEx ground, USPS, and UPS. If you would prefer a different shipping method you may update your customer files to reflect your preference. As a company we have to monitor the delivery of orders very closely and most of the orders sent out through Smartpost are delivered within the quoted seven business days.

cham,

Thank you for your compliments and we look forward to doing business with you in the future.

Gwen S.
Drs. Foster and Smtih

 

[agreeive?fish]

I guess i just dont understand all the problems stated about smart post... i have ordered dry goods many many times thru drs foster and smith and have had items shipped smart post aswell as fed x and ups thru drs and others.. i have always recieved my orders within the 7 days infact i have recieved several shipments on saturdays when i did not pay for saturday delievery. but also when i order dry goods i order in advance so iam in no hurry for them and can wait for them.. if its something i caint wait for then i just get it at the lfs..

and drs foster and smith seem to go way beyond when it comes to personilsed coustomer service.. one small example was in one of my orders i had some ferret treats that melted on the fedx truck in 100 degree weather and i called foster smith because i have never ordered that product before and was not 100% sure of the form the treat was supposed to be in since what arrived looked just like a jar of penut butter (should have been shapped like hersey kisses i found out)... drs offered to reship a $2.49 item at thier expence when truthfully it was nobodys fault that it melted on the back of a fedx truck in 100 degree temps...I will continue to order thru drsfostersmith nomatter what method my dry goods are shipped

 

[dfs/la2]

Agreeive?fish,

Thank you for your post. We are glad to hear about your satisfaction with our products and service that has been provided to you. We strive to provide the best possible care for our customers. If we can be of further assistance, please do not hesitate to let us know!

Mike S.
LiveAquaria
Drs. Foster and Smith