I had verizon set up to automatically withdraw from my checking account. After countless times I had to call because the service went out, or I needed a modem replaced, I cancelled them. I TRIED to cancel them anyway. I called to cancel in Feburary of 2008 and went ahead with comcast. With the wife working at home we couldnt afford not to have service. It went out a couple of times a week, and the problem was the main verizon hub. The next following month I checked my bank statement and was still being charged. I was still able to sign onto verizon also, and see all the ticket numbers from where I had called in the past. 4 hours later being on the phone, being switched from person to person, I thought I had won the battle. I called one last time and talked to the highest person I could to try to cancel my services once again. They offered my a Year of free services, I declined it because we cant afford to have down time on the interent, and I just wanted the problem to go away, plus we already went with comcast. The next month, yep still being charged. I called and they said why cancel your getting free service. By this time I was fed up and started yelling. I told them for the 2nd time I didnt want the so called free service I was being charged for and wanted it canceled right away. I really tried to be nice and I was nice in the past even though I was out money for something I was no longer using. Enough was enough. I had to go to the bank to stop the withdraw from my checking account. Verizon is a joke. Customer service sucks up the wazoo!! Have only had one problem with comcast and they came out and fixed it for FREE! And I dont get any infomercial stuff or cut ins.
