Firmware update & Application not found...

[Joeb1983]

First off... I am pretty weak when it comes to computers and anything computer related.

Anyways, I recently bought a new Apex JR and initially setup with/to Fusion to include the current add on modules (AWM, WXM & EB8) per the setup instructions.

Couldn't have been easier. Connected to fusion. Haven't touched it since...

Now I am in the process of adding their recommended NETGEAR wireless adapter.

I set up the adapter to my home network. (easy enough)

Its connected to my home network according to the status and confirmed with my laptop. (surfing internet with wireless turned off utilizing the newly configured adapter)

However when connected to the Apex I get the this error:


! This Apex isn't presently connected to Fusion.


I tried directly connecting it to my router itself just as did with initial setup and I still get the error.

Using their troubleshooting guide it tells me to update firmware as there is one available.


This Apex is presently running firmware version 4.40J_8G15.

Version 4.40_3A16 is available; it's recommended that you update to this version.


However, when I try to download and open the latest firmware update from any browser and any source/link they provide I receive this error:


Application not found.


I'm lost...

Ive followed the videos, green light left yellow light right, net-setup, DHCP on, restarts, etc...

Even in download history and in my drive, I try to open the file same error.

I cant figure it out. Any help would greatly be appreciated.

 

[RussM]

Firmware update & Application not found...

This sound like you are just double-clicking on the download .zip file. You can't run it. You must first unzip it. To do that, right click on the file name, then choose Extract All.

 

[Joeb1983]

Ahhhh, thanks! That's exactly what I'm doing.

Like I said. I'm an idiot when it comes to computers. Lol!

 

[Joeb1983]

Well, I unzipped the folder and successfully updated the firmware on my apex.

In the self test on the Apex's display it reflects the update was a success and it has the latest firmware version installed.

However, I am still getting the error that my Apex is disconnected and not connected to fusion. It also informs me via the fusion website I am still running the old firmware version and require an update...

Like I said, my Apex unit itself is telling me the firmware update was a success and I am running the latest and greatest current version.

How do I get it to "connect" back to fusion?..

 

[Joeb1983]

This stuff is way over my head...

This Apex hasn't connected to Fusion in at least 24 hours. Commonly, this results from the Apex being physically disconnected from the network, e.g., a loose cable or bad Wi-Fi adapter, or incorrect network configuration on the Apex. Please review the sections below for assistance.

Update firmware - UPDATED

Check connection - CHECKED

Check WiFi - CHECKED

Use DHCP - DHCP ON

Check Gateway - IP address reflects my routers IP address

Check DNS - Apex list my routers IP as primary, secondary is 0.0.0.0.

Follow the instructions, "reboot system after update" and "update network settings" and I get this...


The connection was reset

The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

I turned off all security and firewalls and same outcome... Starting to get frustrated.

 

[slief]

Sounds like browser issue. What browser are you using? I'd try a different web browser.

 

[Joeb1983]

Appreciate the help slief. Like I said in the other thread, I tried both Firefox and IE.

I'll tackle it tomorrow.

It won for now. Lol!

Thanks again!

 

[Joeb1983]

Also, I've restarted:

Laptop
Router
Apex

No luck...

 

[RussM]

You restarted the Apex while using the classic dashboard, so the current web browser session was lost. All you needed to do was reload the web page after the Apex came back online, which takes about 45 seconds.

 

[Joeb1983]

I don't even know what "classic dashboard" is so Ill have to google that. I'm assuming it's the interface other than using fusion?

Anyways, Got up this morning and tried yet another browser...

I am not getting a connection reset this time however, I've had spinning wheels for the past hour. (Apex's big orange and Window's small blue)

If I pull up my router's IP and access it I see all the devices connected to it both wired and wireless... The Apex is not listed.

If I type in the Apex's IP address and access it via the username and password, I can pull up control to include network configuration and from what I see everything is correct. (Is this "classic dashboard"?)

Apex's IP address
Primary IP address is my routers

I clicked reboot system after update then update network settings and I am like I said, spinning.

This is what I am doing if this helps explain it:

The gateway setting in the Apex network setup must match the IP address of your router. (It does)

As a simple test, if for example your Apex network setup uses a gateway of 192.168.1.1, then entering http://192.168.1.1 into the address field of your web browser should open the authentication screen for your router. (I did for both my router and Apex, see above)

If it doesn't, then you probably need to change the gateway setting on the Apex to reflect your router's IP address. (No need; it matches)

Restart your Apex after doing so by selecting the Reboot system after update option before clicking Update Network Settings. (Spinning wheels after clicking)

I've refreshed, restarted, rebooted you name it I just can't get it to work.

After over an hour of spinning it tells me the page cannot be found.

I can't do anything in fusion. It's not connected. I refresh, close, re-open and re-login after the Apex has been reset and it's the same outcome every time.

If I enter the Apex's IP address in any browser I can pull it up with all the controls, however I can't do anything with updating network settings...

Again, the Apex doesn't even show up as a device connected to my router even with the green and yellow lights on the units Ethernet connection itself, however I can access the Apex via its IP address...

Honestly, It sounds bad; but I feel it's too complicated for me and I'm at the point where I want to just remove the entire dang thing and smash it... Lol!

Shouldn't be this difficult even if I am the issue. Gateways, IP addresses, network setups, ports, configs, DHCP, static IP, you name it... I'm lost.

I guess I'm used to where majorly everything is literally plug and play.

I'll tell you this much, if I get this thing fixed; I hope to God it never looses connection to fusion for more than 24 hours again that's for sure...

Whatch it be something stupid simple...

 

[RussM]

Did you also update the Apex web pages after doing the firmware update? The webpages and firmware are a matched set. You must update both.

 

[Joeb1983]

Yessir I updated both.

Everything popped up as a success. I followed their written instructions to the "T" along with whatching the video.

When I use my Apex's display it lists it has the current frimware update, despite what fusion is informing. (I'm assuming because it's not connected to fusion it's not updating the current status)

When I select something on my laptop, I hear the Apex unit clicking as it attempts to reset.