Fish at new store in Canton - NEO

[Mr Neon]

A new store opened in Canton awhile ago called NEO Aquatic Design that carries a more broader choice of corals and fish. Very nice place to look at and pick from. Owner is nice person, very informative. I been buying there for awhile now and would like to know if anyone else on here has bought items as well, specifically fish only and not corals.

In the past months, I spent a considerable amount of money on fish and just yesterday the last fish I bought from them died. One day they are fine eating and the next day gone. No indications of anything wrong. I never had one fish from there make it more than 3 or 4 months at a time. I have had everything check out from the water to the lights to the food, etc...nothing shows any issues or problems that may contribute to the fish dying. I did at one time have a territorial fish causing problems but I removed the fish. The odd thing is that I have 2 clowns still alive from 2 years ago and those fish were purchased at another fish store up North.

I don't understand why every fish I bought from this particular store has perished in a span of 1 day to sometimes 2 or 3 months. Even damsels that should be very hardy are all gone now. But, for some odd reason the clowns are still doing great! The clowns are peaceful as well and never went after any fish, in fact some of the fish I bought were larger in size and sometimes went after the clowns.

Now the coral I also bought from the store is fine. In fact every piece I purchased has grown like crazy and I am more than happy...I just don't get it why the fish don't last. Yes, I did discuss this with them but never really got any concrete answers. I spent too much money to buy fish there again but the corals are fine.

I am more than just curious if anyone has experienced the same thing with this store with any of the fish they bought there.

 

[laskopyre]

Depending on where his fish come from, could be cyanide caught. They look fine, then mysteriously die. One of the reason I buy fish from stores that get fish from better wholesalers. Cost to much to replace every few months.

Not the owners fault. Trying to save money for himself and customer. I would rather pay a little more for a healthy fish. Most small stores don't buy enough fish to get good deals from wholesalers, so they go to whoever offers them the ability to buy small lots.

 

[cash03ins]

+1 cyanide cought the poor things eat like crazy but the cyanide doesn't let the food digest and they starve to death in 3 to 4 months

 

[erm213]

Hopefully there is an end coming to that.

http://www.advancedaquarist.com/blo...detection-in-marine-fish-is-it-a-game-changer

Erik

 

[Mr Neon]

Thanks for the responses..never occurred to me about cyanide caught fish. I suspect given that they die with no apparent symptoms other than eating like crazy and swimming around this is a good reason?

I have not talked to the owner but plan on picking his brain about it. I suspect he will deny all of it or could possible not have known. Again, it is a business and his prices are pretty cheap compared to other stores.

I do at times see a display tank he has set-up with LEDs. Corals and fish populated nicely and I have noticed through the months it has changed in both the amount of fish and type...hmmmm

 

[laskopyre]

Cheap prices normally mean bad wholesaler. It is part of the business. Pay a little more for healthy fish, and save yourself cash in the end. If they get their fish from quality marine, Hawaiian wholesalers, and maybe one or two others, you'd be fine. Stay away from fish from parts of the Pacific rim, unless they come from a reputable source.

 

[TheSaint216]

Is it better to order fish online then? I've had the same problem.

 

[Pastor Salty]

He uses Quality Marine almost exclusively. I have bought almost all my fish from NEO. Some have died some have made it, most have made it.

I like their 7 day fish guarantee.

 

[Mr Neon]

Yes, spoke with the owner today and he explained about using a better supplier, but guaranteed that the fish he gets and sells is not cyanide caught. I don't know..just seems too "fishy" for a lack of a better term that I lose all the fish I bought from there and yet my original fish I got elsewhere are still doing great!

I was never told about their 7 day guarantee and I did have fish die same day. In fact after telling them my fish died the first few times neither the owner or manager mention the guarantee and I am a good customer that buys all my supplies there.

You would think after losing all the fish I could get some cost back in the form of a discount just to keep me as a customer? Come-on!! Not asking for the full amount but some compensation.

 

[mgraf]

I have bought most of my fish from Morrisson's pets in Canal Fulton. He has small selection, gets orders in about twice a month but, he will order in anything you like. I have a heavily stocked tank from his store and have only lost one fish from his store.

 

[Mr Neon]

I didn't know Morrison was still open. I went there a few times years ago, nice people.

 

[laskopyre]

Doubt he's buying from Quality Marine. They strive to not buy cyanide fish. He may have the stickers, but that doesn't mean much. To charge less then competitors, he has to be going somewhere else. I'm not saying that you have to buy fish online, but there are other stores that you can go to.

 

[iReef Builder]

Doubt he's buying from Quality Marine. They strive to not buy cyanide fish. He may have the stickers, but that doesn't mean much. To charge less then competitors, he has to be going somewhere else. I'm not saying that you have to buy fish online, but there are other stores that you can go to.

Not trying to be rude,

But just cause one person says they lost some WILD fish from a store you go straight to saying that store buys cyanide caught fish and sell unhealthy fish?
And for prices, Fish have a avg 4 time markup, Sometimes even more. Ever think his prices are cheaper simply cause he has less over head?

I have never been to NEO but heard great things about him. And for people to just give a store a bad rep like this for no reason is wrong in my opinion.

"Doubt hes buying from quality marine they strive not to buy cyandie caught fish"

Your saying this simply cause someone said they lost fish from this store?
Ever think its cause you simply lose wild fish for no reason sometimes. They have a VERY low success rate no matter what people say.
Some people may say oh well I have only lost 2 fish in my life.
Well you are bought 0.0001% of what comes into the average store.

 

[laskopyre]

No offense taken, but there is a bad wholesaler in the area. Stores that have bought from this person and have had nothing but issues. Seeing wholesale lists from most distributors explains why prices are what they are. Wild caught does have issues, but it is what it is. Other stores in Cleveland had the same issue. Changed wholesaler and problem went away. So, one of those industry things. I advocate buying local, but sometimes you have to try another store if you have multiple issues.

 

[Mr Neon]

Look, I do like the store. His prices are good and very competitive. He stocks dry goods that I get elsewhere and have had to drive quite a distance or order online so that is a plus.

His corals are all good, I have never had any issues with what I bought from him, only the fish. As for knowing the products, the owner is good but others in the store leave something left to decipher.

Sure there could be many factors for the fish I bought dying. But I highly doubt my tank alone is any one reason based on tests and having my original fish still alive after approximately 15 livestock dead that I purchased from the store over less than a year.

The bad is that I got no real apology or any indication that there was a 7 day guarantee since I did lose my last fish and others within 5 days of purchasing. A discount say on maybe a coral or dry goods purchase just to keep me as a customer would have been nice even though I should not buy from the store. You would think a business with a good reputation would at least make some effort to keep a customer somewhat happy. I do understand nothing is perfect in saltwater. Yes, I have lost fish before from other stores and I am not a stranger to that but never did I have this bad of a mortality rate on 100% of what I bought from just one store, period! I am not the only one that has had fish perish from this store. Not trying to bash it but it does raise concerns about possibly where or who is supplying even if it is a reputable company.

Just becasue they say their the best, does not mean it. A lot of the wholesalers have sub-fisher's that work independent and do not really look at their catching methods. Who is to say just becasue a web site says state of the art facility or hand caught that something is not true? Unless we go there or actually see it in person, we are relying on the retail store to insure their products and at least back them up in some form of assurances. That is just good business.

 

[Ipeth]

I've been there and the store is really nice. But haven't bought anything but dry goods . Does sound like cyanide to me though. Which I'm sure he and possibly even his wholesaler are unaware of. I run a fish fept at my lfs in Youngstown and was having a lot of problems with my wholesalers quality also. Ended up switching over to exotic reef in Cali and haven't looked back. There quality is absolutely amazing as far as color and health goes. But again. I would necessarily blame him. He may just want to think about switching wholesalers. Even if he has to mark them up slightly.

 

[droberts]

How are you aclimating your fish? Do you know anyone else who buys fish there and if so ave they had any luck keeping fish?

 

[Pastor Salty]

Sad to see this happen to a great guy and a great store.

 

[Pastor Salty]

How are you aclimating your fish? Do you know anyone else who buys fish there and if so ave they had any luck keeping fish?

I buy my fish from there and have had some die but most have lived.

 

[Mr Neon]

How are you aclimating your fish? Do you know anyone else who buys fish there and if so ave they had any luck keeping fish?

I acclimate the fish using a drip method from 45 minutes to anywhere up to an hour depending on what I bought. Once acclimated, the fish always ate fine and swam good.

I only know a few other who have lost fish from there but the owner did admit that he has had other customers say they lost fish but never as much as I did. He also stated that he personally has fish from the supplier that are thriving for a good period of time.

Again, nice guy, seems knowledgeable but needs to maybe look into things a bit. I am going to buy a fish from another store up North and see what happens.