Florida Aqua Farms order
- Thread starter RCS
- Start date
RCS
In Memoriam
Well guys, I've got good news and bad news.
The only algae they have left is the Gracilaria and the Ulva. They didn't know when they'd have any in stock, so I had them cancel the stuff that was out of stock.
Lisa, they no longer have the Nannochloris, so I had them swap it out for the Isocrysis so you can culture two types of phyto. If you don't want it, I'll take it, no worries.
They also then told me that the quote they gave me earlier this week was for 2-day shipping, not overnight (which is complete BS, because I specifically asked for an overnight quote). Now they tell me shipping is going to run in the $65 range. I'm having it sent regardless, because I need the rotifers. I won't expect you guys to pay any more than I originally quoted. They said they "thought they sent me an email" to tell me about the out of stock product. Again, if they did, I never got it, so I wonder...
Overall, I'm not very happy with the customer service from FAF. Actually, I'm rather unhappy and if they had have let me know all this stuff from the beginning, I would have looked for another supplier. As it is, I'm expecting the clown eggs to hatch tonight or tomorrow so I need the rotifers here. I don't think I'd ever order from them again...service has been pretty shoddy. You'd think things wouldn't be this difficult.
Time to start looking for another supplier for rotifers...hopefully I'll be able to grow my own and won't have to order them again.
The only algae they have left is the Gracilaria and the Ulva. They didn't know when they'd have any in stock, so I had them cancel the stuff that was out of stock.
Lisa, they no longer have the Nannochloris, so I had them swap it out for the Isocrysis so you can culture two types of phyto. If you don't want it, I'll take it, no worries.
They also then told me that the quote they gave me earlier this week was for 2-day shipping, not overnight (which is complete BS, because I specifically asked for an overnight quote). Now they tell me shipping is going to run in the $65 range. I'm having it sent regardless, because I need the rotifers. I won't expect you guys to pay any more than I originally quoted. They said they "thought they sent me an email" to tell me about the out of stock product. Again, if they did, I never got it, so I wonder...
Overall, I'm not very happy with the customer service from FAF. Actually, I'm rather unhappy and if they had have let me know all this stuff from the beginning, I would have looked for another supplier. As it is, I'm expecting the clown eggs to hatch tonight or tomorrow so I need the rotifers here. I don't think I'd ever order from them again...service has been pretty shoddy. You'd think things wouldn't be this difficult.
Time to start looking for another supplier for rotifers...hopefully I'll be able to grow my own and won't have to order them again.
Fred,
As a former fisheries biologist and science teacher, I may have a few suppliers for rotifers and other live material that are not commonly used by hobbyists. They may not be any cheaper, but they are usually (or were) very reliable. let me check my old notes a little and see if I can find you a new supplier that has customer service worthy of the name.
Jon
As a former fisheries biologist and science teacher, I may have a few suppliers for rotifers and other live material that are not commonly used by hobbyists. They may not be any cheaper, but they are usually (or were) very reliable. let me check my old notes a little and see if I can find you a new supplier that has customer service worthy of the name.
Jon
mako56
Premium Member
I started my rotifers from cysts it takes a little longer but they don't have to come next day. My clowns hatch out about every two weeks so it didn't really matter to me when the rotifers were ready. I got those from where you are the other stuff I got came from http://www.reed-mariculture.com and I got some stuff from http://aquaculturestore.com/products.html . I had a thread for when I tried doing the clown thing but you were already there Fred.
RCS
In Memoriam
Wow guys...shipping was more than the entire order. Pretty sad when your business doesn't have any good rates set up. I'll end up eating most of it, but I can honestly say I won't ever order from them again. Terribly disappointed with the service and cost.
On the up/down side, most of the eggs died sometime yesterday, but I did have about a dozen that hatched out, so there's some potential there. At least I can get the rotifer cultures set up, so I'll be ready to go next time. Here comes the bucket brigade!
On the up/down side, most of the eggs died sometime yesterday, but I did have about a dozen that hatched out, so there's some potential there. At least I can get the rotifer cultures set up, so I'll be ready to go next time. Here comes the bucket brigade!
RCS
In Memoriam
Okay...so the whole thing was insulated with...ready?...insulation. No styro, not even home-made. All the macro is stuffed into one bag and everything was fairly cold. There was a heat pack...nicely wrapped in insulation on the side of the box, outside the insulation for the box.
I wonder if these folks have ever shipped anything before. I'm less impressed than I was when I started complaining.
You guys just let me know how you want to work out getting that macro to you.
I wonder if these folks have ever shipped anything before. I'm less impressed than I was when I started complaining.
You guys just let me know how you want to work out getting that macro to you.
