<a href=showthread.php?s=&postid=14976563#post14976563 target=_blank>Originally posted</a> by Tswifty
That response is ridiculous. They act like they're doing you a favor by giving you a refund, and they're going to take a loss. :lol: :lol: :lol:
Sorry... unless they jumped on the brace... there's no way loading it onto a vehicle could have broken it. Once again, we're not talking about a chip or scratch.
The margins on this stuff is INCREDIBLY high... don't let them try to make it seem like it isn't. If they end up eating the cost WHICH THEY SHOULD. Isn't going to shut their doors, they just make up that cost selling $5 Yellow Tangs for $40 a pop. So don't worry. Regardless they're not going to eat the cost either (don't let them sell you that story), they'll just replace the brace and place it back up for sale like nothing happened.
For all you know, they broke it at the store then repacked it to conceal it. Unless you're experienced with tanks, how many people would unwrap a tank in the store??? They're trying to wiggle out because you had a third party transfer the tank... that's all.
It's pointless to go round and round... at least you got you're refund. Thumbs down to "That Crook Place" all you can do is warn others about them.
But if you do look at it from a vendor's perspective, I can definitely sympathize (and even agree) with what John is saying. There isn't a way to prove the brace wasn't damaged, or for that matter, that it wasn't broken when somebody moved the tank. I understand that's not the case, because your people would've probably been honest (I certainly don't want to accuse people I don't know of not having integrity) but let's be honest, there are a lot of shady people in the world who would have broken it themselves, and not owned up to it, and if manufacturers or retailers gave refunds and then some to everyone who complained, they'd go out of business. If the business wouldn't allow you to inspect the tank, I would've refused to buy. I realize that this would've resulted in a wasted trip, but honestly, I think that if you showed that kind of willingness to back out, they would've acquiesced to your very reasonable request, and then this whole mess would've been averted. Just because the dock hands are too lazy to unpack/repack a tank doesn't mean that the manager is going to agree with their nonchalant perspective. Local Fish Stores and most manufacturers can't operate on the Walmart return principle, and we shouldn't expect it.
As far as the markup they charge you, they have to. Even if they paid $5 for the yellow tang, the cost to the store once they pay taxes, payroll, social security, insurance, rent (or land taxes), the electric bill, etc. is astronomical. The bottom line is that margins in any store that keeps a large amount of livestock of any kind need to be high, because the carrying cost and overhead of the business is also high, so this is not, IMHO, a justified rationalization.
That's just my two pennies...now back into the woodwork I go. Anyone want to buy a perfectly in tact 120? I've been trying to sell one.:rollface:
