GHL Mitras Club

[shaggss]

@ReefRockerLive

You have amazing tank and thanks for the colour run-down.

I am now actually thinking about ordering a second unit and considering I only have a 200 liter corner tank is very excessive, but I was thinking of running them both at reduced power would this be a good idea or even possible?

The reason for this idea is that I want something just encase one light unit fails I can ramp up the second unit unless they both fail GHL seem to be very slow with repairs over here. They cant even give me a firm delivery date on unit arrival, I cant be without lights for 4+ weeks while they repair it specially as i am going SPS dominant tank. Even buying another unit is near to impossible in terms of availability as they are only ordered in from Germany, no stock is kept here from my discussion with suppliers here.

so good or bad idea? would I have difficulty adjusting the intensity of both units as opposed to 1 unit so I don't end up with cooked corals?

Why not just use one and keep the other in the box, that way it won't age!

 

[reefid]

Thank you for the reply

Since the 6200hv available now, should I wait a little while for it hit asia. Or just go ahead with the 6100 series?

 

[ReefRockerLive]

LPSpsClown,

Thanks! With the kind of power one fixture puts out, one will be more than enough for the cube. You may find that with two fixtures over a 24", you'll easily fry the coral even. Running them on a lower output will also make the tank more dim.

From my experience with GHL products, they are super reliable. The odds of a Mitras failing is pretty slim. Perhaps, buying two and having the second one as a backup is the best idea, just in case something does go wrong.

reefid,

Both lights are excellent so you can't go wrong with either. As AQD mentions, both lights are very similar and only differ with the added blue spectrum on the 6200HV. I'd get the 6100HV just because it's what's already available.

 

[AQD_ottawa]

GHL seem to be very slow with repairs over here. They cant even give me a firm delivery date on unit arrival, I cant be without lights for 4+ weeks while they repair it specially as i am going SPS dominant tank. Even buying another unit is near to impossible in terms of availability as they are only ordered in from Germany, no stock is kept here from my discussion with suppliers here.

Hi
This is all really 100% incorrect completely.

Repairs - so far in 8 months we have never had a single failure in a Mitras that has needed repair so I have absolute no clue how we could be slow for something that has not even happened, however we have a full stock of spares held here in New York

In regards to delivery date, your retailer should have given you a firm delivery date and this is that they will arrive here on the 28th May. If a supplier has told you otherwise including no stock i will need to speak with them so they are correctly informed. I know all my dealers personally, I have no idea why one would ever say this. Many dealers due to financial constraints do not order from us until they receive an order, that is very normal in this industry however.

Adequate stocking is kept in both Canada and the USA however due to the switch over and massive demand for the 6200 we had to delay the shipping by 14 days to make sure all units shipped together. If you wanted a 6100 you could have been supplied one last week, however these too have now sold out.

If you have any concerns please email us at sales@aqua-digital.com The last thing we want is a new user to be so massively miss informed.

All the best
Michael

 

[LPSpsCloWn]

Hi Michael

I appreciate your detailed response and will reply partially as I don't want to rock the boat. If the name of the retailers and distributes is required then I will send you it in an email but wont post them here as I am not in a business of naming and shaming. Please take into account I am in Europe and my experience is very different than yours.

In regards to Repairs,

I posed a question to one of the retailers and Was informed that I must send it to them who send it to the distributor who will either fix it or send it to Germany. Knowing what the postal service is like here this will take few weeks at best or at least 1 week. I understand the units are user serviceable and one has never failed but has nothing to do with the question on how long a repair will take of if one will ever fail, which it will one day that I am 100% sure - so only making sure I am hall information. I have a monitor sitting on my desk, whenever there is a problem the manufacturer drops a new on in front of my door and take the old one for repair no questioned ask, they do this because they know its a major inconvenience to be without a monitor for long periods of light and I feel light manufactures should do the same, then it avoid such complicated issues such as repair times and knowing that that we cant have our tanks with no light for more than 5-7 days at max. So if you want to give your customers amazing service and are very confident of your products fail time then you should offer a to your door replacement service, that would set GHL apart.

In regards to delivery,

I have phoned many different retailers many times. I was initialy told I can order 6100LX HV and it would take 4 week for delivery. So i made a order appx 4 weeks ago. I phones the retailer after in the 4th week only to be informed they have heard nothing. They did not even know that i was being shipped the 6200 instead, actually nether the retailer not the distributes who I phoned knew I was being shipped a new version. I only found this out from you . So contacted the distributor and demanded a answer as it was getting annoying, was told its most likely going to take 4 weeks from now, as they are not sure if they are on the first shipping list, this is their words not mine. So this would mean I have been given the run around for 8 weeks almost, If i knew this few weeks ago would of just gone with vertex ilumina. I know GHL has very good service with the profilux range but their Mitras stuff has been badly handled.

A product was just released out of no where and not telling customers that they are getting the 6200 instead of the 6100. If i waited 8 weeks without making a post here on my door step would of been a 6200 when i was expecting a 6100. I know some here would think this is rather petty of me to moan about something but its this very little things that install confidence in your customers. I was at the time going to order a GHL profilux with the Mitras but decided to wait and see how long it would take to get a mitras. A

I know this is not GHL fault directly but something is obviously wrong somewhere.

I am only telling you my experience, I wish there was someone like you over this side of the pond that would be so willing to help. I even sent an email to GHL but did not get a helpful response but only to contact the distributor in your respective country. My distributor did not even know if you can convert 6100 to 6200 or the other way round, did not have any idea of pricing for LED modules and replacement modules, whether you can buy them singular or have to buy them in a pack and so on - found the answer to some of these from your posts and the website that deals with USA. Or how expensive for example the power supply would be to replace in an even of it not working. I know ecotech radion charge and arm and leg for their powers supplies and would of been nice to know this for the Mitras. Knowing how expensive parts are to replace take a big part in my calculus of deciding what unit to buy this is a spill over from when I was repairing my laptops, got stung bad by some laptop manufacturers, nether again.

so my experience could be just a unique to me and my bad luck, its not the waiting that's the problem but rather having the goal post shifting every few weeks. I would not be happy if in few weeks the tell me its going to take another 4 weeks


anyhow I still want the Mitras because I think they offer a great product with good value but will not wait too much longer, its been a very frustrating experience.

thanks for your help anyway

 

[AQD_ottawa]

Hi

I am now confused even more I have no clue who is giving you all this wrong info, all our dealers are very well informed and contact us weekly if not daily.

Firstly I am your side of the pond I am the North American distributor .

You wrote "My distributor did not even know if you can convert 6100 to 6200 or the other way round"

I am the distributor, you never contacted me and I am the person posting on all the forums about the upgrade kit, so again I am very confused by all this and these posts. I am sorry if that sounds defensive I am not sure how else to write it, but I am truly sorry i have never spoken to you or anyone considering I am posting on all forums about the upgrades.

http://www.reefcentral.com/forums/showthread.php?t=2292676

Repairs - Dealers have never ever had to deal with a faulty lamp so I can only assume they are "guessing" when it comes to repair, but to explain in full. The Mitras is designed to be user repairable, it even has a repair manual!! So if you dropped your lamp in the water we can send you parts from New York to you in 24 hours to have it repaired by yourself.

6100 switch to 6200 - ALL dealers were informed. Not one was not, this is fact.

You wrote - "A product was just released out of no where and not telling customers that they are getting the 6200 instead of the 6100. If i waited 8 weeks without making a post here on my door step would of been a 6200 when i was expecting a 6100. "

Again this is so not even close to reality, (Wow who is feeding you this total rubbish!!?? ) if you purchased a 6100 you would have got a 6100 and all the forums were littered with announcements about the switch the moment we decided to switch to the current version as default. Furtherore as said before the 6100 is still available, its still a current model.

In regards to availability - As above, dealers generally do not stock high end products this is not just with a Mitras but other brands also, many dealers simply order when they get an order, if we are out of stock at distribution due to high demand which happened through April there can be a wait, this actually shows testament to the global demand of this product, however a wait is never usually more than 14 days. In this case due to the switch yes it has been 4 weeks which is totally unusual.

In regards to the upgrade kits for the 6100 to 6200 these have just been brought down further in price, we calculated each pack as having one cluster where as it has two so the price is now a lot less. You need 3 packs total 6 clusters. This will be announced next week.

I hope I have covered all your concerns but I have my own very big concerns where all these so many negative thoughts and perceptions you have are coming from, looking back through this whole thread from the start there has never been such posts, my biggest concern is you being told a lamp takes weeks to be repaired when one never ever has had to be, and you spoke to the distributor (me).

None of this at all makes any sense, I have no clue why any dealer would give you this perception at all, and as everyone who knows me on here from years of distributing GHL and solidly taking care of everyone personally, I will get to the bottom of this whole story, that's certain.

Also can you let me know if you have actually purchased yet as I want to make sure we have your order from a dealer just to make sure yours is the first to go out next week?

Please be assured I only have your very best interests at heart.

Here to help as always
Regards
Michael
GHL North America
www.ghlna.com

 

[AQD_ottawa]

The post above has been edited multiple times for 100% accuracy, please read through again just in case something was missed.

If you have further concerns please email me and we will talk directly about this.

 

[AQD_ottawa]

Ok I now see the confusion you are in Europe not North America.

However many of the things are still valid in regards to repair and more so availability.

Sorry for missing the Europe bit, least I can sleep easy now

 

[LPSpsCloWn]

Hi Michael

Thanks for taking the time to reply to this. Sorry for the confusing, should of made my location very clear. But just to echo I am in no way lying to you or making any story or exaggerating that is not me. I have all phone logs on my mobile bill and email correspondence should you ever want them.

I am just telling your my story as it has unfolded to me. I was promised to get some information by today on phone which never arrived

anyhow I am not here to argue with you, I don't doubt your honestly in the matter and can only wish you was over this side of the pond to help me on the matter

I do have a request if you don't mind please, will send a private message to you later on and if you can help then great if not then no problem.

sorry for the stress caused you, was not my intention at all I was just explaining myself and this whole mitras story so far.

to be honest i am starting to wonder why I been treated like this for???

thanks for taking the time to reply, really appreciate it.

Hope after reading my experience the north American mitras users and buyers can appreciate your help more

thanks

 

[AQD_ottawa]

Hiya

drop me an email exactly where you are and who you are dealing with, I will sort out all your issues with GHL directly but to me it sounds like a very miss informed dealer out there as none of what you have experienced is in any way close to reality, and thats not me disbelieving you you at all, more amazed that there clearly is one very screwed up dealer in Europe somewhere who should not be selling Mitras.

 

[AQD_ottawa]

To bring these concerns to a conclusion, it is important that points here are clarified for everyone.

1, repairs, so far none ever needed however, if someone is unfortunate both here and in the rest of the global market all distributors have spares to send to clients, there is no reason at all that a lamp needs to be sent back for repair, they are user repairable. Furthermore WE do not up charge (add profit) to spare parts, if you have damaged your lamp by accident you will receive the parts at our personal landed cost plus shipping, we do not charge for a persons missfortune!! Thats a strong ethos I personally carry with the GHL brand.

2, power supplies, GHL use meanwell units, highly reliable, to date out of over 800 units sold just in North America we have seen one failure and one go for a swim, however we keep power supplies as part of the parts bin. If out of warranty a power supply is about $60.00 (cheap because we do not add margin profit)

3, Dealer stock holding. Distributors always have stock unless there has been an unforceable delay, such as a part shortage in manufacturer, in North America we receive new shipments once every 4 weeks on average a rolling supply, in peak periods we may see a back order for 10-14 days due to a blip in strong demand.

4, Client care, if in North America and have any form of concern email us, posting on a forum is highly likely to lead to us missing your important question. We will also endeavor to address any issue outside of North America also when requested.

5, If you order a GHL product and there is a change in any way every dealer will inform you at no time as per the example here would you order a 6100 and receive a 6200 or visa versa, what you order is what you will get unless informed directly otherwise.

6, The GHL Mitras is one of the most highly sort after LED lights on the market today, to this effect both dealer, distributor client service is geared to match such a high profile product, we strive to massive lengths to meet everyones (even sometimes unique) support situations, these are always best handled by direct contact.

We are here to support and help everyone, please always contact us at sales@aqua-digital.com irrelevant of your geographical location if you have any concern, We will address it.

We understand buying a Mitras is a strong investment and also a very worthwhile investment, and support and client care should and does match this on all levels, I personally take great pride in this, we are available 7 days a week to you (by email)

I hope this clears up everything above so the thread can go back to being about how great this product truly is and hearing all your stories and seeing your photos of the Mitras in action around the world.

 

[BigAl2007]

Very well said Michael. I think that does clear up a lot of potential confusion.

 

[reeferfulton]

Hello all.

Can anyone tell me the fan speed and temps of there Mitras
During the highest setting you have it on.

Thanks
Just want to make sure mine is running where it should

 

[humaguy]

To bring these concerns to a conclusion, it is important that points here are clarified for everyone.

1, repairs, so far none ever needed however, if someone is unfortunate both here and in the rest of the global market all distributors have spares to send to clients, there is no reason at all that a lamp needs to be sent back for repair, they are user repairable. Furthermore WE do not up charge (add profit) to spare parts, if you have damaged your lamp by accident you will receive the parts at our personal landed cost plus shipping, we do not charge for a persons missfortune!! Thats a strong ethos I personally carry with the GHL brand.

2, power supplies, GHL use meanwell units, highly reliable, to date out of over 800 units sold just in North America we have seen one failure and one go for a swim, however we keep power supplies as part of the parts bin. If out of warranty a power supply is about $60.00 (cheap because we do not add margin profit)

3, Dealer stock holding. Distributors always have stock unless there has been an unforceable delay, such as a part shortage in manufacturer, in North America we receive new shipments once every 4 weeks on average a rolling supply, in peak periods we may see a back order for 10-14 days due to a blip in strong demand.

4, Client care, if in North America and have any form of concern email us, posting on a forum is highly likely to lead to us missing your important question. We will also endeavor to address any issue outside of North America also when requested.

5, If you order a GHL product and there is a change in any way every dealer will inform you at no time as per the example here would you order a 6100 and receive a 6200 or visa versa, what you order is what you will get unless informed directly otherwise.

6, The GHL Mitras is one of the most highly sort after LED lights on the market today, to this effect both dealer, distributor client service is geared to match such a high profile product, we strive to massive lengths to meet everyones (even sometimes unique) support situations, these are always best handled by direct contact.

We are here to support and help everyone, please always contact us at sales@aqua-digital.com irrelevant of your geographical location if you have any concern, We will address it.

We understand buying a Mitras is a strong investment and also a very worthwhile investment, and support and client care should and does match this on all levels, I personally take great pride in this, we are available 7 days a week to you (by email)

I hope this clears up everything above so the thread can go back to being about how great this product truly is and hearing all your stories and seeing your photos of the Mitras in action around the world.

The care and the amount of time Michael has spent with me is just incredible, well over and above the call of duty..he picks up the phone when we call or gets right back if he is unavailable...my electrician friend was helping rewire somethings and Michael was talking to him to help assist...this is dd/ll bean type customer service...I will go out of my to purhcase from him because he is that good...

Michael, the only downside is I have yet to get them running...but plan to attack that soon...so, you may want to change your number now, lol...I plan on calling, often...

I appreciate every ounce of assistance you have provided.

Thank you,

Ted

 

[MontyJack]

LPSpsClown,
Just out of curiosity, where are you from in Europe? Since I’m from Europe too I had never problems with GHL products or retailers. Why did you post your trouble here and not in the GHL forum?

 

[MontyJack]

And to all others,

I just ordered 4 Mitras 6100 HV!!! "¦.can't wait to have them!

Why 6100? I'm European, we don't like supernatural blue! :blown:
...just teasing you! LOL :love2:

 

[AQD_ottawa]

Congrats on your purchase, looking forward to photos

Ted - Just for you I have changed my answerphone message that now clearly states no support is carried out by telephone Well ok its said that before anyway

 

[AQD_ottawa]

LPSpsClown,
Just out of curiosity, where are you from in Europe? Since I'm from Europe too I had never problems with GHL products or retailers. Why did you post your trouble here and not in the GHL forum?

I have pm'd LPSpsClown for the details to help him out but not had a reply yet. :sad2:

 

[MontyJack]

His whole story is strange at least! In the EU you can order where ever you wish it doesn't matter. It's like in the US, if you order something from NY while living in Alaska. Just sipping costs will wary. And it's about you to find a shop fitting your needs, by searching the Internet with customer reviews in minde.

 

[MontyJack]

...but we go really of topic, sorry

Will post pictures as soon I gat my Mitras over the tank!