Glue came off of magnet?!

[epicfish]

I got a ReefPack 200 recently. When I took the entire setup out to clean it, the adhesive gluing the inside magnet to the nano filter and the skimmer came off.

I now have a magnet set and no way to mount the mechanical filter and skimmer in my tank! Is there replacement glue, or can I send the filter back to you for you to glue it back on?

Thanks!

 

[epicfish]

OK, the adhesive attaching the little mounting bracket came off, sorry. The magnet is attached to the bracket via a plastic screw.

 

[rvitko]

Whichever you prefer, I can glue it or I can send you the glue we use. Just let me know. It is a pretty simple repair, the glue needs about 6 hrs to cure well enough for use.

 

[epicfish]

Can you send me the glue? That way, I can get the skimmer in the tank ASAP.

Thanks!

Great customer service!

 

[epicfish]

PM'd with my info.

Thanks again.

 

[rvitko]

Just PM me your address.

 

[epicfish]

Got the glue a few days ago. A+++ customer service.

Thanks, Roger.

 

[rvitko]

Just so you know that glue is very handy, it works on PVC pipe and just about any tunze product. It is a solvent glue for PVC, ABS and many other plastics. Don't throw away the left over amount. I generally prefer it for PVC pipe because the tube is very convenient compared to a brush.