Great customer service

[VB68]

I made a fairly large order today and had several questions on different products. My all emails was answered "late" last night,shortly after they were sent. And had a few more this morning, which were promptly answered. Was have a little trouble with a coupon code this afternoon when placing my order online. Called customer service and within a few minutes he had it taken care of and my order processed. Thanks for the great service.

 

[MarineDepot]

Feedback like this makes it all worthwhile

Feedback like this makes it all worthwhile

I made a fairly large order today and had several questions on different products. My all emails was answered "late" last night,shortly after they were sent. And had a few more this morning, which were promptly answered. Was have a little trouble with a coupon code this afternoon when placing my order online. Called customer service and within a few minutes he had it taken care of and my order processed. Thanks for the great service.

:dance:

Thank you so much for taking the time to visit our forum on RC to share your favorable shopping experience. We've said it before, but we'll say it again (because it's worth repeating!): word-of-mouth is a HUGE determinant for where people shop, and that couldn't be more true for the aquarium industry. It give our business a real boost when hobbyists like you tout our services online. It's more valuable than any ad space we could buy, so we definitely, wholeheartedly appreciate it!

We've made many improvements to our website and customer service in the past year and are looking forward to introducing more great stuff in the New Year! Please do not hesitate to contact us (we have live chat available now, too) any time if you have questions about products, aquarium keeping or the hobby in general. Tech support is always free and we'd live to hear from you again soon.