Just wanted to add to Kevin's comments.
The customer service staff and all of the LiveAquaria employees, including Kevin, are the pride and joy of my 24 year long career. Of all of the niche markets that I have been involved with, selling livestock has been the most challenging but most loved.. To get a fish or coral from the ocean to the hobbyist is incredibly difficult and takes excellent people-- of which I am the least valuable.
As you may surmise from reading some of my posts, I am very passionate about the hobby, an insane perfectionist, and difficult to please, making an excellent match for my customers. Probably the veterinary surgeon in me. I am not sure that I would want to work for an owner like myself,--- and to think that these guys have done it for years, some of them more than 20. In that length of time, how many times have you heard me rant my slogan " GIVE THE CUSTOMERS WHAT THEY WANT AND THEY WILL COME BACK FOR MORE ". Customer service is really that simple.
Thank you to all of my employees and customers, I will never let you down,--- Not Ever.
Race Foster