Happy for years with MD until I received my first bad products

[HowardW]

Wow!! I'm glad I took a peek at this thread before I was about to place a large order with MD.....I will go elsewhere now.


<<< 2 1/2 months is far too long for us to take the return/exchange. >>>

<<< I understand you are upset at the situation, but we can't take the bulb back.

Ben >>>

So let's see if I have this straight.......you have a long time customer who has spend THOUSANDS of dollars with your company in the past on high margin, discretionary items such as reef supplies, and you are giving this guy a hard time over some rediculous little light bulb (a drop in the bucket) and risking losing that customers business, not to mention the bad PR in this thread and losing other current or potential customers?????

All I can say is......that could very well turn out to be a $50000.00 light bulb for MD

 

[JayS]

I agree, I was planning on giving them a try with about $4-5k (out of the $15k budgeted) on my new tank. I guess I don't need to mess with a good thing, I'm gonna stay with PA. Seems like a pattern growing with the threads posted lately.

 

[mjdlonghorn]

You guys are full of bologna. This is all about your ego. You want to feel special so you squabble about an incedental bad experience. I am becoming frustrated with this forum where I see people trying to ruin, by several degrees, a merchants reputation because they didnt get enough attention. Now you threaten to take your "thousands" of dollars worth of business elsewhere. Fine.

This forum should not be about personal bickers. HowardW, JayS, dgasmd, copps you guys are SHAMEFULL. I have ordered stuff before that didnt work as well as I expected, you just have to chalk it up to experience. Why do you want to spend so much time being angry about it?

I am writting this because I have seen way to may posters calling for a de facto boycott, because they had a negative experience of minor consequence. Lay off.

 

[HowardW]

mjdlonghorn,

Hello, Hello???? Earth to mjd.....it has nothing to do with egos, threatening, squabbling, ruining a merchants rep, or any other nonsense like that......where do you come up with this stuff anyways??

What this IS about is merchants apparently treating those who have been long time loyal customers and who have spent many thousands of dollars of discretionary income on luxury products with this vendor being treated like he's just another nameless, faceless internet order number with a complaint, rather then quickly and courteously taking care of him by simply replacing some cheap lightbulb without issue..........get it???

Take a look at the sponsors page, see that long list of advertising flashing banners of all the companies basically selling the same or similar marine and livestock supplies, and the hundreds of others small internet businesses that also sell this type of stuff, and all at very similar prices? Ask yourself why some of them grow larger and larger every year and why some of them eventually just close up shop..............ok, I'll give you a hint, it's customer service, their reputation, and word of mouth recommendations or lack thereof. But I'm sure you knew all this already, right??

 

[Dog Nano sp.]

I like MD..
Will continue to use them..
They've treated me right everytime.
and
I like their catalog..

 

[Redempti@n]

<a href=showthread.php?s=&postid=6934947#post6934947 target=_blank>Originally posted</a> by mjdlonghorn
You guys are full of bologna. This is all about your ego. You want to feel special so you squabble about an incedental bad experience. I am becoming frustrated with this forum where I see people trying to ruin, by several degrees, a merchants reputation because they didnt get enough attention. Now you threaten to take your "thousands" of dollars worth of business elsewhere. Fine.

This forum should not be about personal bickers. HowardW, JayS, dgasmd, copps you guys are SHAMEFULL. I have ordered stuff before that didnt work as well as I expected, you just have to chalk it up to experience. Why do you want to spend so much time being angry about it?

I am writting this because I have seen way to may posters calling for a de facto boycott, because they had a negative experience of minor consequence. Lay off.

If I could only see the ip's rather odd that a new member is so upset about other members demanding support and respect. As others have said, no need to ask for support, demand it! There are plenty of competitors oferring good support why get less?

I am new posting here but i frequent other forums, this thread is plaing and simple and by the lack of responce from the company in question is clear that they do not care about repeated business. So lets give them what they want "NO BUSINESS" I guarantee that things will change as soon as bottom line shrinks...

 

[lakerfan]

Hi Folks,



We have chosen not to reply to this thread since the initial inquiry had already been taken care of. People are free to post their opinions and we respect that, but I do draw the line on someone insinuating unethical behavior on our part. As I have stated before in other posts, Marine Depot employees are only allowed to post on threads where they make themselves known as Marine Depot employees. I personally keep a log of all the user names our Customer Service staff. We do care about our customers and the multitude of repeat customers we have can tell you that they are very satisfied with our service.

People calling in who have not made a single purchase from us get the same quality customer service that we have been providing for years. I can assure you that Customer Service is still our number one focus, and we greatly value our customerââ"šÂ¬Ã¢"žÂ¢s opinions. We have made changes to our site from customerââ"šÂ¬Ã¢"žÂ¢s suggestions. Changes like offering stock levels and projected ship dates, providing tracking information directly on our site and bringing in new products have all been made because of our customers.

If you have any further comments about the service we provide you can send me an email at customercare@marinedepot.com


Ben
Director of Operations
www.marinedepot.com

 

[scarter]

I just ordered 2k worth of stuff, should be here soon. we will see how it goes

S. Carter

 

[SeaMac2]

I have ordered from both Premium Aquatics and Marine Depot for the last 8 years, and will continue to fully support both of them. With the number of orders I have placed over the years, mixups and faulty parts are inevitable (although thankfully infrequent)...what has kept me going back is the way that they have handled the problems and made me feel that my business was appreciated.

For example...I purchased my RO/DI unit from MD approx 6 years ago. Last year, I was ordering replacement membranes, and wanted to take advantage of their membrane discount for customers who had purchased their RO unit from them. I placed my order online, and when I received it the discount had not been applied. I contacted them via email, and it was explained to me that my original RO unit purchase could no longer be found because of a computer systems upgrade. They were willing to work with me, and could see that I had been given the discount on previous replacement orders so they went ahead and credited the discount to my credit card.

Just my $0.02.
Chris