Nick
Please check all the correspondance last night on this forum between you and I, I really can not see how you are saying we never responded to you yesterday, its all over this forum on 3 threads, we are not going to email you as well with the same answers that is pointless.
the email you copied was sent last night to Mathias and he responded to me by email and you by forum over night so i am not quite sure what more you are expecting in level of support.
Nobody is calling you a liar, our response back to you was in regards to saying nobody has contacted you which is incorrect.
As both Matthias and I have kindly said, the support you require (which you are getting from all angles possible from the start) will be provided to you directly.
There is no point continuing on here as the posts are not technical in nature.
The bottom line is you have 3 very kind people working very hard to sort out the glitches you created in the aborted EX upgrade attempt, and you will be up and running without hassle, we just ask you to be patient.
If you wish to comment further on this please do so by email as this forum is for technical support not for posts like this
We are ALL here to help as always.