all of my previous orders from LA have been great until this order. My order #A2581405 was ordered Friday night, shipped Monday for a Tuesday delivery. I went to the Fed EX center where is supposed to be hold for customer. I went there and no package. I tracked the package this morning and it was in Richmond, VA. where I live. I called FS and the customer service rep referred me to someone else. He was going to follow up and let me know what was happening. He never even called me back. He was going to check with his clerical staff to find out why there were two tracking numbers. I still do not know where my order is. It is cold here so everything is probably dead. I would like to know where my order is and what happened. One of the items were from Divers Den so it could not be replaced.
Hate to say it..
- Thread starter rcpilot44
- Start date
I finally got a call from LA after three hours. They said that Fed Ex driver screwed up. It was delivered once and then the idiot picked up the same box and took it back on the truck and now they do not know where the driver is but it should be back there by 8:00 PM tonight. I explained to the LA customer support person that I do not live by the FEd Ex center but it is by my job. She wasn't supportive at all and said to me that you're taking your chances by waiting until tomorrow. She was not empathetic at all. I can see that this was Fed Exs mistake but I expected much better service from this customer. This happened to me once with Dr. Mac and their person said, don't worry if anything is wrong we will make it better. Dam, I was thinking about ordering the three anthias that are in DD. I am wondering if I should take another chance.
DFS/LA1
.Registered Member
rcpilot44,
We sincerely apologize for the concerns with the delivery of your package. We apologize that we did not immediately return your phone call but we needed some time to investigate the tracking information with Federal Express as there was conflicting information. After we received a response from FedEx, we did call you to let you know what had happened.
When your package arrived at your local Kinkos this morning, they scanned the package to show they had it in their possession. The driver misinterpreted the scan as indicating he needed to go back to Kinkos and pick up the package. The package was then placed on the truck for delivery. The driver is still out on his route and Dianna, from FedEx dispatch, called the driver who is redelivering this package back to Kinkos. This will be available for you to pick up in about 10 minutes.
We do package all of our corals for at least 48 hours worth of transit time so we are confident that the specimens are alive and healthy inside your package whenever you are able to pick up your order. We apologize if there was confusion about the condition of the specimens if you were to pick these up tomorrow. If you have any concerns once you receive your package, please call us at 1-800-334-3699 so we can address them directly. You can also double the acclimation time if they seem stressed. We apologize for the mistake made with the scan at your local Kinkos and please let us know if you have any concerns once you receive the corals.
Kris W.
LiveAquaria Supervisor
Drs. Foster and Smith
We sincerely apologize for the concerns with the delivery of your package. We apologize that we did not immediately return your phone call but we needed some time to investigate the tracking information with Federal Express as there was conflicting information. After we received a response from FedEx, we did call you to let you know what had happened.
When your package arrived at your local Kinkos this morning, they scanned the package to show they had it in their possession. The driver misinterpreted the scan as indicating he needed to go back to Kinkos and pick up the package. The package was then placed on the truck for delivery. The driver is still out on his route and Dianna, from FedEx dispatch, called the driver who is redelivering this package back to Kinkos. This will be available for you to pick up in about 10 minutes.
We do package all of our corals for at least 48 hours worth of transit time so we are confident that the specimens are alive and healthy inside your package whenever you are able to pick up your order. We apologize if there was confusion about the condition of the specimens if you were to pick these up tomorrow. If you have any concerns once you receive your package, please call us at 1-800-334-3699 so we can address them directly. You can also double the acclimation time if they seem stressed. We apologize for the mistake made with the scan at your local Kinkos and please let us know if you have any concerns once you receive the corals.
Kris W.
LiveAquaria Supervisor
Drs. Foster and Smith
dfs/la2
.Registered Member
rcpilot44,
Thank you for your recent order with Live Aquaria. We did receive the order that you placed on our Divers Den website. Your order number is A2582077. This order will be shipped on Thursday, November 1st for delivery on Friday, November 2nd.
Please keep us informed as you acclimate the corals to your tank. If you have any further questions or concerns please PM or call us at 1-800-334-3699.
Michelle L.
Live Aquaria
Drs. Foster and Smith
Thank you for your recent order with Live Aquaria. We did receive the order that you placed on our Divers Den website. Your order number is A2582077. This order will be shipped on Thursday, November 1st for delivery on Friday, November 2nd.
Please keep us informed as you acclimate the corals to your tank. If you have any further questions or concerns please PM or call us at 1-800-334-3699.
Michelle L.
Live Aquaria
Drs. Foster and Smith
