Help- Insurance Claim, shattered tank, ruined home :(

After reading all this, I contacted my insurance to see what I am covered for in case mine breaks. The agent spoke to his underwriters and then told me they are an insurance company not a warranty company and the only way my tank would be covered is a natural disaster or vandalism. I specifically asked if I could add coverage for my tank, he said no. Might be time to switch companies. I have American family.
Good luck to the OP on the situation & sorry for the losses.


Sent from my iPhone using Tapatalk
 
I dumped 100 gals of saltwater onto my finished basement floor, not on purpose, plumbing sprung a massive leak. Luckily I have cement floors and just carpet. I had mine, my parents, and two neighbors let me borrow dehumidifiers, and brought home 3-3' industrial fans from work. Two friends came with wet vacs immediately. The next day I had a cleaning company come for the carpets. Luckily no damage to trim or drywall, but had to replace the carpet as it still had a weird feeling from salt residue. I couldn't imagine if it was upstairs!
 
I left an RODI on for multiple hours one time which flooded part of the house. I 2 was told drywall and all had to be replaced... I called 3 companies for advice and one told me all these people would be doing in setting up fans and dehumidifiers and running them for 3-4 days. He said to save money if I wanted to I could just rent the fans from home depot and run at the area for 4 days straight 24/7. He promised to come back and do an inspection to check for moister or mold. His second option was he would take my or my insurance companies money :). So I rented 4 fans and placed them throughout the are, moving around a bit every few hours (5 or 6) and ran for 4 days straight. I also bought multiple buckets of damprid and placed around the area. I also pulled up the carpet in the room that carpet got wet to dry the pad. Everything dried, no moister after and we did a mold test 2 times(one at time and one weeks later) and everything was good.
So since this just happened I think you can save everything if you act fast. Since it was saltwater you might have to replace carpet but its worth asking a carpet cleaning company if they could save it first.
 
I would love to know who made the tank! Esp since it was custom!


Sent from my iPhone using Tapatalk

The tank was made by Aqueon, at my local fish store that I have been going to for 4 or 5 years now. When I set it up i checked that the floor was level, and the stand it is on is an "Approved stand" or whatever because it was custom. so the thing was DEFINITELY level and correctly supported- no rocks fell that night. I also have egg crating on the bottom, so weight was evenly distributed and no pokey rocks could have created a weak point.

ALSO- if anyone is curious about using the new aquascape fix by fauna marine, i HIGHLY recommend it. I literally could NOT get my rocks apart to find my fish in this disaster, and i didn't have time to boil water, so i had to take a chisel to my aquascape . After everything was said and done, i went through my rocks one by one and spooned hot water on the epoxy and chipped it right off so I can use it again when i set back up.

also, do you know how thick the glass on your tank was?
Shoot, I'd have to look- this is something I should know off hand, but I don't.

I attached a picture (i honestly don't post much here, normally just creep, so hopefully i did this correctly). Ignore the crazy wires, i obviously had to rip everything that was plugged in so i wouldn't get shocked standing in an inch of water.

I agree 100% I have Theft coverage and Huge Natural Disaster coverage with a High Deductible. I fought with my Insurance company Complaining trying to charge me more saying I did NOT have enough insurance to rebuild my home in case of a fire.. But the thing is i can Buy two homes just like mine for the amount they tell me i need..

Even if you do get them to pay for this.. Carpet base drywall and a few cabinets . your insurance raise because of the claim will cost you much more...

I actually have a MOLD Mildew Lead paint and hazmat osha Partnership and a few other useless pieces of paper i had to buy. OOPS take classes for to do some of the work i do in schools and gov buildings...
ITS ALL About money.

I contacted a public adjuster and we are hiring him to help our case. The emergency people (Servpro) did come out within 2 hours and got fans and dehumidifiers going immediately, as well as sucking up all the water. This morning the drywall is dry to the touch, and the walls actually look perfect. The floor of course is ruined and the kickboards on my cabinets, but otherwise everything seems to have dried out okay.

I am going to chime in on this...and your not going to like or enjoy some of the answers.

1. You need to read and understand what your paying for with your homeowner or renter policy, and all insurance policies for that matter. It's very common for agents to sell less coverage to show lower rates.

2. Servicemaster, or a water remediation company can help if acted on quickly. Fans (a ton of them) and dehumidifiers can save baseboard (sometimes) and drywall and cabinets. Time + the bacteria that are in our aquariums are not your carpet's friend.

3. You probably can't sue your insurance company. I don't know the laws in your state, but your policy may call for mediation only. See #1.

4. Being able to hold any insurance company liable for something someone who works in their phone bank tells you is next to impossible. Some attorneys will take your money and tell you otherwise. See #1 about in writing.

5. Geico, State Farm and other major insurers suck. I suggest after this is done looking at your states complaint database when selecting a new insurer.

6. Since your in a condo, you might need to look at what is past the drywall. This could involve neighbors or the building. This might be a reason to need an attorney.

Very sorry and wish you well. Been through this multiple times with overhead fire sprinklers freezing in my office buildings and living in hurricane prone areas. I have found it cheaper to not be covered and to pay for it myself and take steps to prevent it. Your not really out a home....trust me, roof is still there, you still have electric, plumbing and to a certain extent privacy.

So i did have Servpro come (see above), and like i said everything actually looks kind of okay. I definitely want to switch or take a second look at my insurance- the Public Adjustor actually told me I had a good case, because the insurance company didn't even come and look at the damage when they denied me. They couldnt even state a particular part of my policy where it falls under an exclusion, they just said it wasn't included in the "16 points that are covered". however, my adjuster said that if it isn't specifically excluded, then it is their fault and it has to be covered.

So far my one neighbor who would have been affected hasn't said anything.... so I am going to assume that they don't have any water damage in their home ? lol

Then i think you have done the right thing. I would of course consult a lawyer.As far as the amount of damage for sure get others to look at it.
At this point get several very well Documented Estimates.and detailed report s from the cleanup company..

What you can do yourself to prevent further damage..
1 Remove anything wet and keep fans on. .
2. Because its living space. Get a Pump sprayer and a Gallon of SHOCK-Wave.. Spray this on all the walls at baseboard and lower. being sure to get it soaked under the wall seal plates , Behind the cabinets and under them as much as you can.. Move furniture out from walls to allow the to dry out...

This will limit the damage and risk of mold spreading into the walls . SHOCK Works .I Keep it on my work van and use it every water leak i repair then i paint all effected area with OIL Base killz before i cover it back up..

I will look into this shock-wave spray- i haven't heard of this before ! Although I am very familiar with Killz. Maybe I should have just painted all my walls with killz. lol. MARINE PROOF HOUSE !





Overall, thank you soooo much everyone. Has anyone ever worked with a public adjuster before ? The guy came yesterday and made me feel soo much better about the situation.

When I get new floor, I am going to put tile down for sure. Has anyone ever looked into "waterproofing" their baseboards at all ? I mean killz would only go so far on a baseboard, but if we put a small strip of rubber on the bottom or back to "seal" the baseboard against the wall ? I dunno it sounds stupid when i type it out. I just NEVER want to go through this again, and if i spill a bunch of water I just want to be able to rent a water vacuum and clean it up myself and have my walls be okay !
 

Attachments

  • IMG_0104.jpg
    IMG_0104.jpg
    55.4 KB · Views: 5
silicone caulk would probably seal your base, I don't think kilz seals water out does it? There is a product called Drylock that you can but on brick (probably any surface). i work at Lowes and we sell a lot of it for basements where people are worried about moisture.

I'm really sorry for your troubles, that's just awful.
 
:fish1: It used to be that not everyone could get USAA, I've been a member for over 30 years but I think that changed. Maybe not be a member but can get coverage.
USAA, was for military officers and their families, now I believe you only need to be in the military, and any rank. :fish1:
 
USAA, was for military officers and their families, now I believe you only need to be in the military, and any rank. :fish1:

It's actually even a bit looser than that.

My ex-wife's step father was an officer. So she qualified...so I qualified...so 25 years later my kids (not with her) qualify.

So it's basically gotten to the point that if you have a relative in the service, you're good. Which is awesome, because they are awesome.
 
I've had the tank for 3 years now- has anyone successfully gotten a replacement for a tank that old from the manufacturer ?

I'm not sure what the warranty is on an Aqueon tank, but Marineland ones are lifetime, provided the tank wasn't altered after the fact and it's on a store bought stand. At the very least check with Aqueon/Central aquatics and go from there. The LFS might even be able to help. If it is warrantied and the above is true, I'd look into getting reimbursed for water damage as well.
 
If you really want to protect from water damage to walls and have to tear out baseboards and drywall. What we do in Commercial Kitchens,wet floor areas and most Basement Renovations i do..
Cut out the bottom 4 inches of the Drywall replace it with Duro-rock Running a big bead of urethane based adhesive along the floor to seal the durock to the floor.... Then run tile base up the walls just above the duro- rock . ALL You will have to do is Tape the Joint from duro-rock to drywall with Duro-rock tape and mortar..

This is The most cost effective to prevent the walls from wicking water

I think tile floors look best with tile base boards and is a very small added price to the Floor replacement compared to the piece of mind it will give you...
 
I've had the tank for 3 years now- has anyone successfully gotten a replacement for a tank that old from the manufacturer ?

Aqueon tanks 55 gallons and bigger have a lifetime warranty but that's only in an unaltered state. You mentioned that yours was 'custom'. What was custom about it and who performed the customization? Drilling holes in it will void the warranty but looking at your picture, that doesn't appear to be the problem. I can't tell from the picture if the center brace is still there or not. But the crack looks to be from stress as if the front panel bowed out too much and finally let go.
 
oh my gosh that is great i hadn't even had a chance to look yet and see if they had lifetime warranty or if it was just a year or something. I might give them a call and see what they say.

Aqueon tanks 55 gallons and bigger have a lifetime warranty but that's only in an unaltered state. You mentioned that yours was 'custom'. What was custom about it and who performed the customization? Drilling holes in it will void the warranty but looking at your picture, that doesn't appear to be the problem. I can't tell from the picture if the center brace is still there or not. But the crack looks to be from stress as if the front panel bowed out too much and finally let go.

Yes, the center brace is still there. By custom I mean that I picked out the silicone color, where my overflow box would be, its size & dimensions, and how big the holes are for the drain and return. I picked a standard stand since the back side (open side) would be against my chaise lounge and be covered, and the cabinetry doors on the side you see pictured. I attached another view of the broken tank.

If you really want to protect from water damage to walls and have to tear out baseboards and drywall. What we do in Commercial Kitchens,wet floor areas and most Basement Renovations i do..
Cut out the bottom 4 inches of the Drywall replace it with Duro-rock Running a big bead of urethane based adhesive along the floor to seal the durock to the floor.... Then run tile base up the walls just above the duro- rock . ALL You will have to do is Tape the Joint from duro-rock to drywall with Duro-rock tape and mortar..

This is The most cost effective to prevent the walls from wicking water

I think tile floors look best with tile base boards and is a very small added price to the Floor replacement compared to the piece of mind it will give you...
this is AWESOME information, erica, thank you so much. I am definitely getting tile floors after this fiasco (the home came with laminate, and i didn't have enough money to redo the floors when i purchased the place). that is basically exactly what i meant when i mentioned wanting to "seal" those baseboards, just prevent the drywall from soaking up water if there's a flood. gotta redo the floors and drywall anyway, might as well take some preventative action.
 

Attachments

  • IMG_0105.jpg
    IMG_0105.jpg
    48.5 KB · Views: 3
Help- Insurance Claim, shattered tank, ruined home :(

All I can say is get better ins coverage/company-GEICO is a nightmare to deal with.

Just a Few years back GEICO was using ASI ins out of Florida for home insurance. Basically they go through another company.
 
You might want to contact a company that specializes in flood damage. My cousin owns a company here in Iowa and they can really do incredible things.

Somewhere on Youtube is an ad where she set up and then dumped a pool (to clarify, several hundred gallons) in their own house and fixed everything without damage.
 
Back
Top