Help with RADION XR30

[Inspiritte]

hello !yesterday i programmed radion from web interface, it turned of at 23;00 and i can't still turn it on, ecosmart can't find it, i have tried to reinstall program turn the power off but nothing is happened. green led is powered on near the buttons. help me pleeease=(

 

[Alex Y EcoTech]

Inspiritte,

Please follow these steps to correct your issue:

1. Disconnect via USB and power down all lights for at least 30 seconds
2. Log in to EcoSmart Live using Google Chrome or Safari
3. Select the “Settings” then “New Profile” and “Yes”
4. Log out of EcoSmart Live
5. Start the Connection Manager and connect via USB to one Radion
6. Right click the connection manager icon select “USB Radion” then “Factory Reset” and “Yes”
7. Repeat step 6 for each light
8. Log in to EcoSmart Live and program your lights using the Aquarium Setup
9. Select the “Program All” button to save all changes

If you continue to experience issues, please give us a call 1-800-785-0338 Ext. 2.

 

[Inspiritte]

Inspiritte,

Please follow these steps to correct your issue:

1. Disconnect via USB and power down all lights for at least 30 seconds
2. Log in to EcoSmart Live using Google Chrome or Safari
3. Select the "œSettings" then "œNew Profile" and "œYes"
4. Log out of EcoSmart Live
5. Start the Connection Manager and connect via USB to one Radion
6. Right click the connection manager icon select "œUSB Radion" then "œFactory Reset" and "œYes"
7. Repeat step 6 for each light
8. Log in to EcoSmart Live and program your lights using the Aquarium Setup
9. Select the "œProgram All" button to save all changes

If you continue to experience issues, please give us a call 1-800-785-0338 Ext. 2.

i try to call you) anybody home?)

 

[Inspiritte]

i have already told with your support team, but the problem is not resolved. They say that it may be USB port damaged or usb cable, but i try another cable and another computer, and the light must turned ON without USB. WHAT DOES MEAN GREEN LED???? Anybody knows it? In manual any others colors except green!

buttons is not response, i can’t turn it on

 

[Alex Y EcoTech]

Inspiriitte,

A green indicator LED signifies that you are using natural mode.

 

[Inspiritte]

Inspiriitte,

A green indicator LED signifies that you are using natural mode.

how can i change it? without usb and computer?i tried to turn off the power and back but nothing

 

[Alex Y EcoTech]

Inspiritte,

All Radion programming is done through our online programming software. www.EcoSmartLive.com

 

[Inspiritte]

it's impossible to connect it to computer. another cable, and another computer are already used.

 

[Constrictor6090]

Try using a samsung or android phone charger

 

[Inspiritte]

Try using a samsung or android phone charger

yes i have already used another cord

 

[Constrictor6090]

Ya I'd say it's the port/plugin then

 

[Inspiritte]

Ya I'd say it's the port/plugin then

then i wanna ask another question. why i can't turn it on in basic mode? =) Buttons are not response!

 

[Constrictor6090]

They may be locked, somehow you can lock/unlock them in ecosmartlive. Does it make a little beeping noise when you touch or hold down the buttons or no sound at all?

 

[Inspiritte]

no beeping, when it turned on (it was just twice) buttons are beeping, yes) now it;s just a brick for 1000$….

 

[Constrictor6090]

Have you tried holding down two at once in attempt to go into override mode? All radions make the beeping noise. It's just it's way of telling you that that button won't work in the mode that you're in. If the LEDs are blue/green it's on it's set schedule that you programmed it to be on. If it's yellow/purple I believe that is over ride mode.

 

[Inspiritte]

I have green LED. I tried all combinations 2,3 buttons, tried to turn on DEMO mode and others as wrote in manual.

 

[Constrictor6090]

I honestly don't know what to tell ya, something's messed up on it, I'd call Ecotech and see if you can send it in

 

[Constrictor6090]

Unless the buttons are locked or I'm missing something..

 

[Inspiritte]

i have already called them) They cannot help me to solve problem, just saying that my USB is bad, or the USB in light is bad. Thats all Also they recommended me to send it to distributor in my country. But for all transfers i will pay myself… this is a great warranty to sell bad light…

 

[Constrictor6090]

I think your pm box is full