Kim,
I asked what filters you had, but was pretty sure you had a biowheel. Firstly, many people relatively new to the hobby have those filters and secondly- well you had high nitrates.
Heres the first step.
Remove the wheel itself. Take it out and drop it in the tank.
Leave it there for 2 weeks. If you can, wedge it behind a rock.
All of the oxygen loving bacteria coating it will now migrate to the rocks, forming a barrier to the bacteria underneath which do not like oxyegen.
Now...ammonia is broken to nitrite and nitrate by the oxygen lovers. Immediately below them are the oxy haters and they break nitrate to nitrogen which dissolves into the water and esscapes from the tank.
Thats a very simplistic explanation....
Now....with a biowheel, it is so efficient at supplying oxygen the oxy lovers grow crazy and make nitrates. But there are no oxy haters on the filter. There are not many on the rock either due to all the oxy lovers being on the filter (so no protective layer).
does that make sense to you?
So when you drop the filters in the tank the bacterial population will reestablish.
If you have any other forms of sponge filters, or stuff like that....i would laso consider removing them. I would just have the carbon filters in the hang on biowheel filter case.
I would still use the filter as it agitates the surface.
Do your normal water change regime and the nitrates will drop.
Paul.