How do you get someone to answer an email?

[davew0670]

I emailed customer service over 48 hours ago and still have not gotten a reply. I purchased an JBJ ATO and it has stopped working...actually I dont think it ever worked like it was supposed to. Unit is not even 2 weeks old. I purchased this mainly because Im going out of town and now I wont have it. I ordered $180 worth of stuff and I'm considering sending it all back. 48 hours with no response is not good service.

 

[MarineDepot]

Hello,

Thank you for your response, I apologize that you have not received a response from our Customer Services Center. Our Customer Services Team strives to make sure that every email is answered with in a 4 hour period during business hours. I have seen in the past that our reply emails get caught by the customers Internet Service Providers Spam filters and deleted, depending on the settings that are set. I apologize for the inconvenience.
Please contact our Customer Services Center at 714.385.0080 so we may provide you with an Return Authorization Number (RMA) for a simple exchange of the JBJ ATO. This Item carries a 2 year warranty that is covered by the manufacturer, we are able to handle the first 30days from the date of purchase.

I hope this information is helpful

Walter

Marine Depot Customer Services

 

[davew0670]

Never had a problem getting my emails when the bill was sent. There is no email in my spam. Marine depot doesnt have a toll free number? I can pretty much say this is my last order.

 

[MarineDepot]

Thank you for your response, I apologize for the inconvenience, unfortunately I see no records of your email arriving to us regarding the JBJ ATO at this time we do not have a 1-800 number available, if you could private message me your order number I will be more than happy to take care of this for you.

Walter

Marine Depot Customer Services

 

[MarineDepot]

Hello,

Thanks for your PM, I have responded back to your PM I also left a small message on your telephone. Please let me know how you wish to proceed.

Walter

Marine Depot Customer Services