How is Live Aquaria (L.A.)?

W

wrimda

New member
Hello, Never ordered fish from Live Aquaria before. I would like to introduce 2 Tangs at the same time and they have them in stock.
Also are they affiliated with any other on line distributor, as I have had a problem with one out of L.A. in the past?

Thank you
 
They are simply the best. They have very competitive prices and the absolute best customer service. They guarantee all fish no questions asked for 14 days. If you have any problems, they will quickly rectify. I definitely recommend them.
 
Most of my fish have come from there, and they are all healthy and doing well. Great customer service in my experience as well.
 
I have heard nothing but good things about them. I have not personally ordered anything from them yet though.
 
Good to know there is a reliable on line fish source....I have been too leery to purchase fish on line, but I have purchased inverts on line. Thanks.
 
I've had my problems. Wrong fish sent, wrong size fish, fish that died in transport, fish that died soon after arrival (within 24-48 hours). All were taken care of with the expection of the wrong sized fish and the ocassional shipping cost lost.


I think if you keep in mind that they get their fish from Quality Marine, a wholeseller, you can be better informed. This means your LFS could probably order from them as well and have the exact same quality (good or bad).



Divers Den on the other hand, a division of the Foster and Smith group, is better. Although SOME do believe their quarantine is not a true quarantine and misleading. It can be as little as two weeks of observation before they sell it to you. Maybe better termed acclimated to captivity.



That's my honest truth from where I stand...
 
jcw said:
I've had my problems. Wrong fish sent, wrong size fish, fish that died in transport, fish that died soon after arrival (within 24-48 hours). All were taken care of with the expection of the wrong sized fish and the ocassional shipping cost lost.

I think if you keep in mind that they get their fish from Quality Marine, a wholeseller, you can be better informed. This means your LFS could probably order from them as well and have the exact same quality (good or bad).

Well this is sort of true. Your LFS could order from Quality Marine but will not have the variety that LA has using QM. Your LFS will not often order high end fish because they are doing so on speculation that they will sell. And your LFS may not have the facilities that QM has for keeping fish. Oh, and by the way, the 14 day unconditional guarantee from LA and DD is not found at any LFS



Divers Den on the other hand, a division of the Foster and Smith group, is better. Although SOME do believe their quarantine is not a true quarantine and misleading. It can be as little as two weeks of observation before they sell it to you. Maybe better termed acclimated to captivity.

Divers Den and LA say to quarantine your fish as you should with any supplier



That's my honest truth from where I stand...
Click to expand...

Mine as well with at least 100 orders
 
They are good and my choice for online suppliers, I did however receive a beyond recovery green BTA (it was inside out when I received it) and received a RBTA instead of the GBTA I ordered, both items were from Divers Den.

There customer service is great though and they fixed both problems. They refunded me for the GBTA that was inside out and when I received the wrong BTA they refunded me again (Both the purchases were linked, second BTA was ordered from refund from first BTA).

Prices are reasonable, but not if you are buying one animal alone (The shipping costs a lot, but is cost effective for larger purchases).
 
I like LA. Amazing customer service. They use QM, which is a great wholesaler.
 
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