Hi
we had huge issues with sick people in our company the last weeks, especially the support team was seriously affected by this.
I am quite confident that we will find a better situation next week.
There is no need to post here every open thread in our forum, the entire support forum will be searched for open questions.
Sorry for the inconvinience.
In regards to orders and replacement parts: Contact your us directly or your retailer.
The current shipment is already on its way, the next one follows very soon.