Item I got from Premium Aquatics.. can PA help?

[wmo168]

See my post..

Premium Aquatics is great and I always buy things from them.. but...

JBJ products and customer service...

http://www.reefcentral.com/forums/showthread.php?p=18576048

 

[Jeremy B.]

Hi,

Sorry to hear about the issues you're having with the chiller. Shoot me an email to jeremy@premiumaquatics.com with your order name and I'll email you back a return label that you can print off and put on the box, then drop off at a UPS location so you're not out the money for shipping it back to them for repair.

Let me know if there is anything else we can help you with.

 

[drukkosz]

WOW, every time I deal with PA I am always impressed with their customer service. Those people are amazing!!!

 

[wmo168]

Thanks Jermey, I already shipped the item back at my expense. Really thank you for your offer...

I may need to order a chiller as a back up from you....

As always premium aquatics is the best!

 

[wmo168]

After three weeks, the replacement JBJ chiller I got suffer the same failure. I start to lose confidence in JBJ products and I am planning to order a AquaEuro version from PA soon...

This time I will need to take up Jermey offer on the label to ship the 2nd unit back.

 

[Jeremy B.]

Sent you over an email, let me know when you get time.

Thanks,
Jeremy