try unplugging the controller, power supply and all the connections. Wait a few minutes then put it back together. I had one that was acting up and that worked for me.
Had another one that everything seemed to work except the impeller would not turn. Took it apart and bench tested it with other controllers and power supplies. Impeller would still not turn. Ended up contacting fish street and they sent a replacement pump for minimal shipping charge. A fellow reefer had the same issue with one, and they sent him the replacement part as well