I think most of the time you need to call before you head out there, just to make sure someone will be there for you. I believe they are still both working thier other jobs, but Jim should be leaving fairly soon, and I think he will be at the shop pretty much full time. Thier porches always look like that, and the first time I went down there that was the only way I knew I had found it. Thier number is 800-257-2736. If no one answers I think it forwards to one of thier cell phones where you may be able to leave a message if they don't pick up. They are pretty good at getting back to you promptly, but i've always called a day in advance at least just to make sure they won't be out of town or anything. Also, you can PM either St. James of Reefdom (Jim), or Blugobi (George). I should be headed out there sometime next weekend to inquire about some fish for them to order. I'll keep you posted when i'm going to go down, and if I don't have to bring the kids, maybe we could meet up and share a ride down, or at least meet there and get aquainted.