I feel the same about my buisness, I give free bids. So i know what you mean about wasting time, but it is part of the game.I have had customers come back and tell me I was too high, they can get it cheaper from an out of town company, I say go far it too their face with a smile on mine

I do provide a #1 service to all my customers and have a lot of repete customers.That means something on $15 -40,000.00 jobs.
I order and get the materials and deliver myself and me and my partner do the work
ourselves, We don't have to worry about employees not showing up or stealing you blind.Or doing a shabby job. Thats why we do it our selves.
I have even went up on prices before because a customer said they could save a few bucks, so I $50.00 more to mine above the comp. because mine must have been too cheap for the type of workmanship they have!
I still got the work! Smart customer!

Did another job for them they didn't say anything like that again!
Here at the LFS you don't get good service at all, so you can't compare the two.IMO
I have seen the dead fish ya'll are talking about, floating in the fish tanks, I asked a girl that worked in that department and she said well the crabs will eat them when we turn the lights out, if not we will remove them in the morning when we get here!
I said what about all the little kids looking at this. No response she walked away!
LAZY LAZY, I wonder why their so called live rock and tanks are covered in red slime!