MD does not care about customer satisfaction

[laurentb]

no, he's just lucky. MD does care, period.

 

[laurentb]

"Not" sorry.

 

[badgerlaw]

I'm pretty sure that the outcome would have been different because the replacement pump was never offered initially. It was only offered after I posted the thread. By the way, I would still be waiting for the pump as it was only returned on Wednesday So without the post I would probably have to wait until late next week or the week after since it is Thanksgiving for the return of the pump.

 

[Nuuze]

I wonder if it was RC or your occupation that changed their minds?!? Maybe both... Glad to hear it worked out for you and not bum out your holidays coming!

 

[badgerlaw]

You know it didn't seem as though they cared about my occupation. I initially wrote them a letter on my firm letter head and no response. So it was definetly RC.