Moderately disappointed

[snorvich]

I ordered about $250 of frozen food (PE mysis) and it came with rather poor temperature control in terms of packing it top and bottom with frozen packs. Only the top was packed and there were very few of the cold backs in the box.

 

[MarineDepot]

Hi Steve,

We apologize for any mishap with your order. Please give us a call at 800.566.FISH or shoot us an email at customercare@marinedepot.com and we'll be sure to take care of you.

Ben

 

[snorvich]

Thanks. Email sent.

 

[snorvich]

As a follow up, I received email from Ben offering two resolutions and I am quite happy with the customer service with regard to this order. I do this exact order many times with no previous issues so perhaps there was a process issue this time.

 

[MarineDepot]

Thanks Steve, can we change the title to "Extremely Happy" Marine Depot Customer?

I'm glad we were able to work it out for you. Thanks for giving us a chance to correct this.

Happy Reefing,

Ben